Vanderbilt Mortgage

Financial Services

AccountRepresentative

$0–0k Greensboro, North Carolina, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Account Representative at Vanderbilt Mortgage. Skills: Collections, Customer service. Resolve customer delinquency. Negotiate with customers”

What You'll Achieve.

Resolve specified number of past due accounts monthly; Meet assigned goals

Industry & Context.

Financial Services
Problems you'll solve

Gathering facts accurately; Analyzing causes; Evaluating alternate solutions; Arriving at sound conclusions

Eligibility Requirements

4 days in-office, 1 day remote after training, Remain stationary 75% of time, Operate computer and office machinery, Communicate via phone, Teams, Zoom

What They're Looking For.

Must Have

High School diploma or equivalent, 0-1 year experience, Basic computer skills, Ability to type at least 25 wpm

Nice to Have

Previous experience in a Collections environment, Previous experience in a Call Center environment, Previous experience in a Loan Servicing environment

What You'll Do.

Resolve customer delinquency

Negotiate with customers

Educate customers on timely payments

Provide excellent customer service

Determine suitability of assistance options

Perform account reviews

Audit severely delinquent accounts

Resolve past due accounts

Perform outbound calls

Collect on past due payments

Identify loss mitigation opportunities

Address customer concerns

Service a portfolio of accounts

Assist borrowers with inquiries

Perform outbound email communication

Handle Consumer Lending loan timelines

Achieve log-in time requirements

Assist other departments with phone coverage

Analyze Debt and income information

Document mortgage collections system

Order home occupancy inspections

Review home occupancy inspections

Send Loss Mitigation Paperwork

Process Loss Mitigation Paperwork

Send Document Requests

Process Document Requests

Input customer complaints

Document customer complaints

Escalate complaints to leadership

Review accounts for legal input

Review accounts for repossession input

Create summaries for supervisor approval

Request value opinions for legal actions

Attend department meetings

Attend coaching meetings

Attend call quality meetings

Attend monthly training

How You'll Work.

Team & Collaboration

Work in a team environment; Work across many teams

Communication Scope

Phone communication; Email communication; Person to person communication

Full Job Description

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential. **_POSITION TITLE:_** Account Representative (Greensboro) - (Non – LO – Servicing) **_JOB STATUS:_** Full Time/Hourly**­­­­­­­­­­­­­­­­­­** ** _DEPARTMENT:_** Loan Servicing ** _REPORTS TO:_** Team Lead ** _TRAVEL REQUIRED:_** As Needed ** _WORK SCHEDULE:_** * Hybrid – 4 days in-office, 1 day remote after training * **M-F** 8:30-5:30pm four days a week, 11am-8pm one day a week ** _PAY:_** * The expected base pay range for this position is from $20.39 to $21.75 plus additional bonus opportunity resulting in an expected total annual compensation of $42,000 to $60,000. Top performers have the potential to earn between $50,000 and $60,000 annually. * The annual compensation range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs. * Secured training bonus which will be paid in 4 installments of $550 a month for the first 4 months of hire. **_JOB SUMMARY:_** _The Account Representative resolves customer delinquency th

Free ATS check

Applying for this Account Representative role?

Most applicants get filtered before a human reads their resume. See if yours makes the cut.

How to Apply on Workday

  • Workday has a multi-step form — save your progress after every section.
  • "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
  • Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
  • Job requisition numbers are useful when following up with HR by email.

ANONYMOUS · UNFILTERED

What do employees actually say about Vanderbilt Mortgage?

Real rants from real employees. Read before you apply.

Read Company Rants →