PagerDuty
Digital Operations Management
AccountPartner,ProfessionalServices
“Account Partner, Professional Services at PagerDuty. Skills: Digital Operations Management, Professional Services, Consultative Selling. Define and scale Professional Services growth strategies. Drive organizational excellence”
What You'll Achieve.
Drive organizational excellence; Establish measurable customer outcome frameworks; Consistently meet or exceed services bookings, attach-rate, and consumption targets; Drive predictable pipeline generation and velocity metrics; Consistently drives portfolio-level growth; Consistently drives customer outcomes; Consistently drives team effectiveness
Industry & Context.
Translate market insights into service innovation; Synthesize market insights, customer feedback, and operational data into actionable strategies and frameworks
Willingness to travel for customer meetings, team events, and industry conferences as needed.
What They're Looking For.
Must Have
Experience architecting or launching new service offerings, engagement models, or go-to-market motions in a scaling organization., Thought leadership experience: published content, conference speaking, or industry recognition in incident management, SRE/DevOps, AIOps, or operational excellence., Deep domain expertise in incident response, observability platforms, on-call operations, AIOps signal correlation/tuning, runbook automation, and service ownership best practices., Experience selling to and influencing VP Eng, CTO, CIO, SRE/DevOps, IT Ops, and Platform/Cloud leadership in enterprise and strategic accounts., Understanding of operational KPIs (MTTA/MTTR, change failure rate, SLO/SLA, toil reduction, developer productivity) and how to design services that measurably impact them., Experience leading or contributing to cross-functional strategic initiatives (e. g. , partner ecosystem development, vertical market expansion, delivery transformation).
Nice to Have
Willingness to travel for customer meetings, team events, and industry conferences as needed.
What You'll Do.
Define and scale Professional Services growth strategies
Drive organizational excellence
Establish measurable customer outcome frameworks
Own the evolution of services go-to-market motion
Architect repeatable engagement models
and automation services
Orchestrate services deal cycles
Meet or exceed services bookings targets
Lead discovery to map business-critical pains
Deliver compelling value narratives
Proactively identify and remove blockers
Surface follow-on services and expansion opportunities
Align SOWs to clear scope
Define best practices that scale
How You'll Work.
Team & Collaboration
Partner with Sales; Partner with Customer Success; Partner with Solutions Engineering; Partner with Delivery; Partner with Product; Partner with Marketing leadership
Communication Scope
Executive presence and communication; Ability to influence senior leadership; Facilitate strategic workshops; Represent the company externally
Process & Methodology
Complex deal orchestration, Pipeline management
Applying for this Account Partner, Professional Services role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about PagerDuty?
Real rants from real employees. Read before you apply.