Sodexo
hospitality
AccountOperationsManager
Neural analysis suggests this role is
optimal for mid candidates.
“Account Operations Manager at Sodexo. Skills: operational delivery, client relationships, hospitality standards, financial performance, team leadership. oversee the operational delivery of a portfolio of Global Strategic Accounts across multiple sites. Lead multi-site operations to deliver safe, compliant, and high-quality services across all contracts”
What You'll Achieve.
deliver exceptional service outcomes in premium corporate environments; deliver safe, compliant, and high-quality services across all contracts; Support financial performance; mobilisation and growth opportunities
Industry & Context.
Conduct regular site visits
What They're Looking For.
Must Have
Proven leadership experience within multi-site outsourced services, hospitality, or corporate environments, hospitality and culinary operations experience, including catering, food services, or workplace hospitality, A genuine passion for people leadership, customer service, and premium client experiences, commercial acumen with experience managing budgets, P&L, and operational performance, Excellent communication, stakeholder management, and relationship-building skills, Relevant qualifications or equivalent industry experience in hospitality, facilities management, culinary operations, or contract management
What You'll Do.
oversee the operational delivery of a portfolio of Global Strategic Accounts across multiple sites
Lead multi-site operations to deliver safe
and high-quality services across all contracts
and workplace experience standards across all sites
Support financial performance through budgeting
and operational efficiencies
Conduct regular site visits
and continuous improvement initiatives
and develop diverse site-based teams while supporting mobilisation and growth opportunities
How You'll Work.
Team & Collaboration
cross-functional coordination; stakeholder management; relationship-building skills; Lead, coach, and develop diverse site-based teams
Communication Scope
Excellent communication, stakeholder management, and relationship-building skills
Full Job Description
Why Join Sodexo? Sodexo is a global leader in integrated facilities management, food services, and workplace solutions, employing over 400,000 people worldwide and thousands across Australia. At Sodexo, our people are at the heart of everything we do. Guided by our values of Service Spirit, Team Spirit, and Spirit of Progress , we create environments where our teams thrive and deliver exceptional experiences for our clients. This is an exciting opportunity to join our high-performing Global Strategic Accounts (GSA) team supporting premium corporate clients across Sydney and NSW. About the Role We are seeking an experienced, hospitality-focused Account Operations Manager to oversee the operational delivery of a portfolio of Global Strategic Accounts across multiple sites. This Sydney-based role will suit someone passionate about hospitality, culinary excellence, workplace experience, and leading teams to deliver exceptional service outcomes in premium corporate environments. Competitive remuneration package including a performance-based incentive of up to 10% of annual salary Key Responsibilities * Lead multi-site operations to deliver safe, compliant, and high-quality services across all contracts * Build strong client relationships and act as the key operational point of contact * Drive hospitality, culinary, and workplace experience standards across all sites * Support financial performance through budgeting, forecasting, cost control, and operational efficiencies * Conduct regular site visits, audits, reporting, and continuous improvement initiatives * Lead, coach, and develop diverse site-based teams while supporting mobilisation and growth opportunities About You To be successful in this role, you will bring: * Proven leadership experience within multi-site outsourced services, hospitality, or corporate environments * Strong hospitality and culinary operations experience, including catering, food services, or workplace hospitality * A genuine passion for people
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