Passport
logistics
AccountOperationsAssociate
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Operations Associate at Passport. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Act as a critical link between solutions engineering, customer support, customer success, operations, finance, and product teams to solve complex problems for our customers. Serve as the first point of escalation and main point of contact once customer issues are identified, ensuring swift and effective”
What You'll Achieve.
maintaining high NPS scores for our brands; direct impact on both customer experience and operational excellence; directly impacts businesses shipping worldwide
Industry & Context.
solving complex problems; spot trends and connections others might miss by parsing through data and pulling at threads; solving complex problems at their root
What They're Looking For.
Must Have
2-3 years of operational experience working with B2B clients, presenting and analyzing data
Nice to Have
experience with Zendesk, Notion, Salesforce, or similar systems
What You'll Do.
Act as a critical link between solutions engineering
and product teams to solve complex problems for our customers
Serve as the first point of escalation and main point of contact once customer issues are identified
ensuring swift and effective resolution
Work as an extension of the daily operations team to deeply understand our supply chain and identify where shipment-level issues occur
Collaborate with Customer Success Managers on maintaining high NPS scores for our brands
Work closely with the Customer Support team to help triage account-level issues
How You'll Work.
Team & Collaboration
crucial link between our brand partners, internal teams, and the solutions that drive customer satisfaction; solving complex problems that require cross-departmental collaboration; partnering with others to find solutions; works effectively with a wide variety of brands and internal stakeholders; highly collaborative group that values solving complex problems at their root rather than applying quick fixes
Communication Scope
presenting; tough conversations with grace; soothe clients; tell compelling stories
Process & Methodology
project management, seeing projects through from inception to completion
Full Job Description
ABOUT PASSPORT: At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences. ABOUT THE ROLE As an Account Operations Associate, you'll be the crucial link between our brand partners, internal teams, and the solutions that drive customer satisfaction. Working under the Account Ops Manager, you'll help build this team from its inception, focusing on project management and solving complex problems that require cross-departmental collaboration. This position offers the unique opportunity to be at the forefront of shaping a role that grows alongside our company, making a direct impact on both customer experience and operational excellence. WHAT YOU'LL DO - Act as a critical link between solutions engineering, customer support, customer success, operations, finance, and product teams to solve complex problems for our customers - Serve as the first point of escalation and main point of contact once customer issues are identified, ensuring swift and effective resolution - Work as an extension of the daily operations team to deeply understand our supply chain and identify where shipment-level issues occur - Collaborate with Customer Success Managers on maintaining high NPS scores for our brands - Work closely with the Customer Support team to help triage account-level issues ABOUT YOU - You have 2-3 years of operational experience working with B2B clients, presenting and analyzing data. - You approach problems with high pattern recognition skills, ab
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