Towne Park
Hospitality
AccountManager-Valet&ParkingOperations
Neural analysis suggests this role is
optimal for Manager candidates.
“Account Manager - Valet & Parking Operations at Towne Park. Skills: Account management, Client satisfaction, Financial performance. Oversee Towne Park account. Manage account performance”
What You'll Achieve.
Ensure account performance for financial objectives; Ensure account performance for guest satisfaction; Ensure account performance for client satisfaction
Industry & Context.
Ability to drive manual transmission, Maintain a valid driver’s license, Clean driving record, Pass criminal background check, Pass MVR check, Pass drug screen, Stand, Sit, Use hands, Reach with hands, Climb balance, Stoop, Kneel, Crouch, Talk and hear, Close vision, Distance vision, Color vision, Peripheral vision, Depth perception, Adjust focus, Lift up to 50 pounds frequently, Lift up to 75 pounds occasionally, Push and pull 75 pounds frequently, Push and pull 100 pounds occasionally, Push and pull 100-350 pounds frequently, Working extended hours, Working evenings, Working weekends, Travel of up to 10%
What They're Looking For.
Must Have
Minimum of two (2) years of related experience, Knowledge of general business practices, Must be able to drive manual transmission, Must have and maintain a valid driver’s license, Clean driving record, At least 18 years of age, Pass a criminal background, MVR and drug screen
Nice to Have
Associate’s degree preferred
What You'll Do.
Oversee Towne Park account
Manage account performance
Drive business metrics
Improve financial performance
Maximize contractual opportunities
Move metrics for forecasting
Manage scheduling and overtime
Manage tip reporting and timekeeping
Ensure reports are on time
Utilize standardized business systems
Ensure compliance with policies
Engage in recruitment and hiring
Foster an environment that retains associates
Respond to associate feedback
Provide orientation and training
Recognize and develop top performers
Identify and develop talent
Conduct performance appraisals
Hold effective associate meetings
Ensure shift huddles happen
Practice positive discipline
Provide performance documentation
Delegate responsibilities effectively
Ensure guest/patient service consistency
Allocate labor resources
Forecast and plan for seasonal variances
Understand client service standards
Integrate Towne Park standards
Ensure Towne Park drives results
Develop cohesive working relationships
Maintain regular meeting rhythms
Follow through on commitments
Maintain high level of visibility
Focus team on exceeding expectations
How You'll Work.
Team & Collaboration
Client staff members; Area/District Manager; Human Resources
Communication Scope
Written communication; Verbal communication; Business communication
Full Job Description
# _**At Towne Park, it’s more than a job, you can make an impact.**_ A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click [here](https://mandatoryview.com/?LicenceId=7b9cf6ca-8bfe-4ae1-9415-d444ae245063&ProductType=OnlineApplicant&SubType=PG) for important notices that may be applicable to you. For more information about our privacy policy, please click [here](http://www.townepark.com/wp-content/uploads/2023/06/CCPA-CPRA-Notice-at-Collection-Applicants_Towne-Park-Careers.pdf). The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives. **Job Details Compensation: **Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $70,000 - $80,000. **Additional Compensation:** Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines. **Benefits:** Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and tel
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