Towne Park
Hospitality
AccountManagerValet&ParkingOperations
“Account Manager - Valet & Parking Operations at Towne Park. Skills: Account management, Client satisfaction, Financial performance. Oversee Towne Park account. Manage account performance”
What You'll Achieve.
Ensure account performance for financial objectives; Ensure account performance for guest satisfaction; Ensure account performance for client satisfaction
Industry & Context.
Ability to drive manual transmission, Maintain a valid driver’s license, Clean driving record, Pass criminal background check, Pass MVR check, Pass drug screen, Stand, Sit, Use hands, Reach with hands, Climb balance, Stoop, Kneel, Crouch, Talk and hear, Close vision, Distance vision, Color vision, Peripheral vision, Depth perception, Adjust focus, Lift up to 50 pounds frequently, Lift up to 75 pounds occasionally, Push and pull 75 pounds frequently, Push and pull 100 pounds occasionally, Push and pull 100-350 pounds frequently, Working extended hours, Working evenings, Working weekends, Travel of up to 10%
What They're Looking For.
Must Have
Minimum of two (2) years of related experience, Knowledge of general business practices, Must be able to drive manual transmission, Must have and maintain a valid driver’s license, Clean driving record, At least 18 years of age, Pass a criminal background, MVR and drug screen
Nice to Have
Associate’s degree preferred
What You'll Do.
Oversee Towne Park account
Manage account performance
Drive business metrics
Improve financial performance
Maximize contractual opportunities
Move metrics for forecasting
Manage scheduling and overtime
Manage tip reporting and timekeeping
Ensure reports are on time
Utilize standardized business systems
Ensure compliance with policies
Engage in recruitment and hiring
Foster an environment that retains associates
Respond to associate feedback
Provide orientation and training
Recognize and develop top performers
Identify and develop talent
Conduct performance appraisals
Hold effective associate meetings
Ensure shift huddles happen
Practice positive discipline
Provide performance documentation
Delegate responsibilities effectively
Ensure guest/patient service consistency
Allocate labor resources
Forecast and plan for seasonal variances
Understand client service standards
Integrate Towne Park standards
Ensure Towne Park drives results
Develop cohesive working relationships
Maintain regular meeting rhythms
Follow through on commitments
Maintain high level of visibility
Focus team on exceeding expectations
How You'll Work.
Team & Collaboration
Client staff members; Area/District Manager; Human Resources
Communication Scope
Written communication; Verbal communication; Business communication
Applying for this Account Manager - Valet & Parking Operations role?
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