Towne Park

Hospitality

AccountManagerValet&ParkingOperations

$70–80k Nashville, Tennessee, United States FULL TIME Remote Friendly
The Brief

“Account Manager - Valet & Parking Operations at Towne Park. Skills: Account management, Client satisfaction, Financial performance. Oversee Towne Park account. Manage account performance”

What You'll Achieve.

Ensure account performance for financial objectives; Ensure account performance for guest satisfaction; Ensure account performance for client satisfaction

Industry & Context.

Hospitality
Eligibility Requirements

Ability to drive manual transmission, Maintain a valid driver’s license, Clean driving record, Pass criminal background check, Pass MVR check, Pass drug screen, Stand, Sit, Use hands, Reach with hands, Climb balance, Stoop, Kneel, Crouch, Talk and hear, Close vision, Distance vision, Color vision, Peripheral vision, Depth perception, Adjust focus, Lift up to 50 pounds frequently, Lift up to 75 pounds occasionally, Push and pull 75 pounds frequently, Push and pull 100 pounds occasionally, Push and pull 100-350 pounds frequently, Working extended hours, Working evenings, Working weekends, Travel of up to 10%

What They're Looking For.

Must Have

Minimum of two (2) years of related experience, Knowledge of general business practices, Must be able to drive manual transmission, Must have and maintain a valid driver’s license, Clean driving record, At least 18 years of age, Pass a criminal background, MVR and drug screen

Nice to Have

Associate’s degree preferred

What You'll Do.

Oversee Towne Park account

Manage account performance

Drive business metrics

Improve financial performance

Maximize contractual opportunities

Move metrics for forecasting

Manage scheduling and overtime

Manage tip reporting and timekeeping

Ensure reports are on time

Utilize standardized business systems

Ensure compliance with policies

Engage in recruitment and hiring

Foster an environment that retains associates

Respond to associate feedback

Provide orientation and training

Recognize and develop top performers

Identify and develop talent

Conduct performance appraisals

Hold effective associate meetings

Ensure shift huddles happen

Practice positive discipline

Provide performance documentation

Delegate responsibilities effectively

Ensure guest/patient service consistency

Allocate labor resources

Forecast and plan for seasonal variances

Understand client service standards

Integrate Towne Park standards

Ensure Towne Park drives results

Develop cohesive working relationships

Maintain regular meeting rhythms

Follow through on commitments

Maintain high level of visibility

Focus team on exceeding expectations

How You'll Work.

Team & Collaboration

Client staff members; Area/District Manager; Human Resources

Communication Scope

Written communication; Verbal communication; Business communication

Free ATS check

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