QIMA
Consumer Goods
ACCOUNTMANAGERTRAINEE
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“ACCOUNT MANAGER TRAINEE at QIMA. Skills: Account management, Client satisfaction, Sales support. Support taking inquiries and requests from customers. Address customer needs”
What You'll Achieve.
Achieve client satisfaction; Assure customer service
Industry & Context.
Solve customer's claims
What They're Looking For.
Must Have
Bachelor's degree on International Business/Trade/Relations or related field, Ability to communicate in writing and spoken in English and Spanish
Nice to Have
At least one year of working experience in operations/ customer service
What You'll Do.
Support taking inquiries and requests from customers
Address customer needs
Manage services setup and follow-up
Track service delivery and payment
Follow up MD quotation
Inform booking changes to customers
Support AMs during meetings
Find new ways to improve business
Perform random audits to reports
Provide information to Finance team for invoicing
Follow up with customers for payment collection
How You'll Work.
Team & Collaboration
Internal stakeholders; Coordination teams; Protocol teams; Finance team
Communication Scope
Written communication; Spoken communication
Full Job Description
At QIMA, we’re on a mission to help our clients make products consumers can trust. Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform. Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you’d like to be a part of? Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture. We are looking for an Account Manager Trainee (AM Trainee) with an interest in International Trade. The Account Manager Trainee serves as a support role for the Account Manager to achieve the client ́s satisfaction. The AM Trainee is expected to provide excellence in strategic administration tasks, interact with internal stakeholders and solve customer ́s claims to assure customer service in the following areas: * Quality Assurance: Supplier Management Audits. Compliance Audits. * Quality Control Services: Product Inspections. Lab tests * Customs compliance services: Pre-Customs Clearance Inspection Responsibilities: * Support taking inquiries and requests from customers and addressing their needs. * Manage account setup (GIs, Commercial, user access, company structure) as well as services setup and follow-up in the system, from service cr
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