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Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. YOUR MISSION As an Account Manager Long Tail, you will be a key role in the Glovo Partners & Brands team. You will be directly responsible to build and maintain good relationships between our partners and our company. You will be directly responsible for impacting all the Long Tail partners to make them grow and improve user UX. THE JOURNEY * Maintain a good relationship between Glovo and our partners through scalable tools/ initiatives and having good partner support. * Developing and maintaining lasting relationships with partners, offering them the necessary support for the growth and development of their business. * Analyzing portfolio partners metrics to give them a good experience with Glovo and take action in accordance to their performance and specific needs. * Optimize Glovo visibility in our partners through marketing actions and our marketing kits. * Understand motives of inactive partners and churn and make plans to improve MoM. * Define scalable processes, making sure long tail partners are self-sufficient and independent in using our tools. * Draw and execute plans to make the portfolio grow through promos, marketing activations, menu performance (e.g., selling items, Average Order Value, Conversion Rate, etc.) and selling positioning assets. * Identify new assets to sell to the Long Tail partners and implement the whole process. * Review and propose partner communications, ensuring partner engagement and long-term relationships. * Raise product requests to improve partners UX and scalability. Identify tech features improvements and give proactive feedback to HQ. * Improve operational efficiency