eLEND
Mortgage
AccountManagerTeamLead
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Manager Team Lead at eLEND. Skills: Mortgage operations, Account management, Client relationship management, Compliance. Conduct detailed pre-closing reviews. Perform FHA checks and validations”
What You'll Achieve.
Directly impacts client satisfaction, loan quality, operational efficiency, and long-term business growth; Deliver a seamless experience contributes directly to both client retention and organizational success; Ensure loan files move efficiently through the process while maintaining compliance; Ensure all disclosures comply with AFR policies, federal and state regulations, and agency guidelines; Monitoring loan pipelines to ensure service-level expectations and closing timelines are achieved; Supporting strategic clients through a proactive, relationship-focused service approach; Identifying process gaps or operational inefficiencies and recommending workflow improvements
Industry & Context.
Analytical and problem-solving abilities with close attention to detail; Resolve complex conditions
What They're Looking For.
Must Have
3+ years of mortgage operations, account management, processing, underwriting support, or correspondent lending experience, Knowledge of agency and investor guidelines including FHA, VA, USDA, Conventional, Fannie Mae, and Freddie Mac products, Experience reviewing loan conditions, disclosures, compliance documentation, and pre-closing file requirements, Ability to manage strategic client relationships in a fast-paced, deadline-driven environment, Understanding of mortgage loan workflows, compliance standards, and operational processes, Exceptional communication and customer service skills with the ability to build trust and credibility with both internal and external partners, Analytical and problem-solving abilities with close attention to detail, Ability to manage multiple priorities, loan files, and escalations simultaneously while maintaining accuracy, Experience working within LOS platforms, mortgage systems, and operational tools, Demonstrated ability to collaborate cross-functionally with underwriting, sales, operations, and closing teams, Commitment to operational excellence, compliance, and delivering a high-touch client experience, Ability to work independently while contributing positively within a collaborative team environment
What You'll Do.
Conduct detailed pre-closing reviews
Perform FHA checks and validations
Review APR changes and loan modifications
Maintain consistent communication with stakeholders
and manage conditions
Evaluate conditions submitted by brokers
Input and validate insurance
Verify receipt of tax transcripts and documentation
Distribute updated conditional approvals
Ensure all disclosures comply with policies
Respond to inbound phone calls and email inquiries
Partner closely with Account Executives
Exercise elevated authority by reviewing and clearing select conditions
Support process improvement initiatives
Assist with additional operational or client support responsibilities
How You'll Work.
Team & Collaboration
Partner closely with Account Executives to support strategic client relationships and operational success; Demonstrated ability to collaborate cross-functionally with underwriting, sales, operations, and closing teams; Ability to work independently while contributing positively within a collaborative team environment; This role operates in a highly collaborative and fast-paced mortgage environment, partnering closely with Sales, Underwriting, Operations, and Closing teams; Collaborating cross-functionally to deliver a seamless and compliant client experience
Communication Scope
Exceptional communication and customer service skills with the ability to build trust and credibility with both internal and external partners; Maintain consistent communication with brokers, borrowers, account executives, underwriters, and internal operational teams regarding loan status updates and outstanding conditions; Communicate next steps to brokers and borrowers; Respond to inbound phone calls and email inquiries related to conditional approvals, documentation requests, and file status updates; Success in this role requires communication, responsiveness
Full Job Description
**This is an Evergreen Requisition- We are collecting resumes of people are interested in this future opportunity** 🏡 About Us At eLEND, we’re modernizing mortgage — combining deep industry expertise with smart automation and scalable operations to deliver high-quality, compliant loan solutions. We operate with a strong emphasis on risk management, operational excellence, and cross-functional alignment. Our teams are built on accountability, precision, and a shared commitment to delivering market-ready, investor-compliant loans. ✨ Why This Role Matters As a Senior Account Manager, you serve as a critical relationship partner and operational resource for eLEND’s strategic clients. This role directly impacts client satisfaction, loan quality, operational efficiency, and long-term business growth. You will act as a trusted advisor to brokers, account executives, and internal teams by ensuring loan files move efficiently through the process while maintaining compliance with agency, investor, and company guidelines. This position is considered one of eLEND’s most important client-facing roles, requiring a strong balance of mortgage expertise, communication, problem-solving, and relationship management. Your ability to support strategic clients, resolve complex conditions, and deliver a seamless experience contributes directly to both client retention and organizational success. 🛠️ Key Responsibilities Conduct detailed pre-closing reviews to ensure loan files meet agency, investor, and internal requirements. Perform FHA checks, verification of employment reviews, flood certificate validations, FEMA disaster reviews, and appraisal data entry within the LOS system. Review APR changes and loan modifications to ensure compliance requirements are met and updated Closing Disclosures are issued appropriately. Maintain consistent communication with brokers, borrowers, account executives, underwriters, and internal operational teams regarding loan status updates and outstanding
Applying for this Account Manager Team Lead role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about eLEND?
Real rants from real employees. Read before you apply.