FIS
Financial Technology
AccountManagerSrLead,ClientSuccess(CSM)
“Account Manager Sr Lead, Client Success (CSM) at FIS. Skills: Client Success, Account Management, Financial Technology. Drive client satisfaction. Drive solution adoption”
What You'll Achieve.
Deliver measurable ROI; Achieve desired outcomes; Improve product adoption; Deliver business value outcomes; Reduce churn
Industry & Context.
Analytical skills; Turning data into insights
What They're Looking For.
Must Have
5-7 years experience in Client Success, 5-7 years experience in Client Service/Support, 5-7 years experience in Account Management, Bachelor's degree, Previous experience in financial technology services, Ability to articulate business value, Knowledge of financial technology industry, Knowledge of financial technology products, Strong analytical skills, Strong communication/presentation skills, Strong leadership skills, Ability to collaborate with cross-functional teams
What You'll Do.
Drive client satisfaction
Drive solution adoption
Drive overall success
Serve as strategic partner
Ensure clients realize full value
Foster long-term relationships
Align solution outcomes with business goals
Use product expertise to help clients achieve goals
Deliver ROI through product adoption
Realize value from products
Minimize churn/compression risk
Identify expansion opportunities
Act as subject matter expert
Lead strategic conversations
Identify partnership opportunities
Identify growth opportunities
Identify expansion opportunities
Collaborate cross-functionally
Deliver tailored solutions
Drive measurable impact
Build relationships with clients
Proactively engage across lifecycle
Enable value realization
Develop deep understanding of clients' business objectives
Build joint success plan
Achieve desired outcomes through product adoption
Proactively analyze client health
Analyze product usage data
Take necessary actions to mitigate risk
Improve product adoption
Deliver business value outcomes
Act as strategic advisor
Bring forward expansion opportunities
Bring forward insights to sellers
Influence product roadmaps
Capture expansion recommendations
Communicate expansion recommendations
Bring forward expansion recommendations
Act as liaison between product management
Partner with sales teams
Partner with professional services teams
Participate in renewal process
Articulate renewal value story
How You'll Work.
Team & Collaboration
Cross-functional teams; Product teams; Sales teams; Support teams; Renewal teams; Professional services teams
Communication Scope
Business value articulation; Presentation skills; Customer engagement
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