Cloudtalk
SaaS
AccountManager(SpanishSpeaker)
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Manager (Spanish Speaker) at Cloudtalk. Skills: Account Management, Customer Success, Retention, Expansion, Customer Health. Own Customer Retention and Portfolio Expansion. Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients' KPIs”
What You'll Achieve.
Hit retention targets quarter over quarter; Drive toward $100M ARR
Industry & Context.
What They're Looking For.
Must Have
2+ years in Account Management or Customer Success in B2B SaaS, Demonstrable track record of hitting retention and expansion targets, Proven ownership of a book of business independently, Managed renewals, Run save plays, Grown accounts without heavy oversight, Experience owning customer health metrics, Built or worked within health score frameworks, Used leading indicators to drive proactive action, Comfortable running Executive Business Reviews, Navigating multi-stakeholder accounts up to C-suite, Highly commercial mindset, Data-driven, Technical aptitude, Business fluency in English and Spanish
Nice to Have
Familiarity with CS/AM tooling: HubSpot, Gainsight, Planhat, or similar
What You'll Do.
Own Customer Retention and Portfolio Expansion
Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients' KPIs
Lead the full renewal cycle across your portfolio
Build proactive save strategies
Consistently hit retention targets quarter over quarter
Identify and close organic growth opportunities within your portfolio
Build and maintain customer health frameworks for your book of business
Define the leading indicators that matter
Track them in HubSpot and your analytics stack
Intervene early — before issues become escalations
How You'll Work.
Team & Collaboration
Partner closely with Product, Support, and Customer Engineering to resolve issues, surface feedback, and influence the roadmap
Communication Scope
Business fluency in English and Spanish
Full Job Description
**🌍 Global SaaS Scale-up | Series B 💡 Personalised 1:1 Coaching 📍 Barcelona, Hybrid (4 days in-office) ** ### About CloudTalk CloudTalk is THE **global AI-powered business calling platform** , trusted by **30,000+ professionals** at companies like **Nokia** , **Revolut** , **Glovo** , and **Uber**. We’re building the world’s **most capable AI business calling software** available in **160+ countries** — helping businesses have more and better calls every day. Backed by **$35.3M in funding** from leading investors, including KPN Ventures, Point Nine, and HenQ, we're investing in **making AI native to every conversation**. We're a ~**200-person team** that values **growth** , **innovation** , **teamwork** , **customer focus** , and **human connection**. We move fast, build for the future, and care deeply about creating products — and a culture — that people genuinely love. ### ### **Why Join CloudTalk Now?** We're in an era of rapid innovation — taking our top-tier communication infrastructure to the next level by integrating cutting-edge AI. Join us as we pioneer the future of business communication and drive toward $100M ARR. 🚀**Be part of one of Europe’s fastest-growing SaaS companies 🤖 Work with cutting-edge AI products in a high-growth market. From real-time call intelligence, automated summaries, and AI coaching to AI voice agents and AI receptionists that are transforming how our clients handle volume at scale 🎯 Have a front-row seat in our journey to $100M ARR ** ### **The Role** Our **Account Managers** are the business owners of their portfolio. This is a quota-carrying role where you will **own Customer Retention and Portfolio Expansion**. You will be a trusted strategic partner to your clients, accountable for their success metrics and the health of your book of business. This is not a reactive support role. We need someone who runs their portfolio like a business: setting health benchmarks, building save plays before risk surfaces, and consistently
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