AccountManager

## Accountabilities Manage the full post-sale customer lifecycle, from onboarding and implementation support through renewals, retention, and account expansion. Build strong, long-term relationships with key stakeholders, serving as a trusted advisor and strategic partner. Support customers in integrating technology solutions into their operational workflows to maximize value and business outcomes. Translate complex technical concepts, analytical outputs, and platform capabilities into clear business recommendations for both technical and executive audiences. Lead regular business reviews, performance discussions, and strategic planning sessions with customer stakeholders. Monitor customer engagement, adoption, satisfaction, and account health metrics to proactively identify risks and opportunities. Collaborate with sales, deployment, product, and technical teams to ensure successful customer outcomes and alignment with evolving business needs. Gather customer feedback and market insights to help inform product development priorities and future enhancements. Identify and develop upsell, cross-sell, and expansion opportunities to drive long-term revenue growth and customer success. Represent customer interests internally while contributing to the continuous improvement of processes, services, and customer experience. Requirements 5+ years of experience in Account Management, Customer Success, Technical Consulting, Client Services, or a related customer-facing role. Proven ability to manage strategic accounts and develop long-term relationships with enterprise-level stakeholders. Experience working within utilities, infrastructure, energy, engineering, technology, or SaaS environments is highly desirable. Strong communication skills with the ability to engage effectively with both technical specialists and senior business decision-makers. Comfortable interpreting data, discussing technical concepts, and translating complex information into actionable business insights