Airwallex
SME & Growth Business
AccountManager,SME&Growth,DACH
Neural analysis suggests this role is
optimal for Senior candidates.
“Account Manager, SME & Growth, DACH at Airwallex. Skills: Account Management, Sales, Strategic Account Planning, Customer Retention, Customer Expansion. Build relationships with existing customers. Ensure customers are utilizing tools and support to achieve goals”
What You'll Achieve.
Bridge the gap between initial "Closed Won" and long-term hyper-growth; Drive customer retention and expansion; Build a world-class post-sales engine; Maximize the value of Airwallex products for customers; Drive growth for customers
Industry & Context.
Problem-solving
Ability to operate in a highly ambiguous and fast-paced environment, Interest in technology and a deep understanding of the space
What They're Looking For.
Must Have
4+ years of proven account management/sales role, Superior verbal and written communication skills in English
Nice to Have
Selling a technical product, Start-up & Fintech experience, High education (bachelor’s degree or other), Experience with Salesforce
What You'll Do.
Build relationships with existing customers
Ensure customers are utilizing tools and support to achieve goals
Act as a bridge between the customer and the Airwallex team
Design the Account Management function
Own the strategic roadmap for customer retention and expansion
Build a world-class post-sales engine
Design & Build the DACH Post-Sales/Account Management Function
Develop customer tiering models
Develop onboarding frameworks
Develop expansion playbooks
Be an advocate for Airwallex
Ensure customer base are utilising their investment in Airwallex
Own and develop a portfolio of accounts
Create strategic account plans to expand Airwallex adoption
Be an advocate for your customer
Guide customers in maximizing the value of Airwallex products
Provide insights into customer markets
Advise on strategies to drive growth
How You'll Work.
Team & Collaboration
Work as a peer to Sales, Marketing, and Operations Leadership; Be an advocate for your customer and their voice inside of Airwallex
Communication Scope
Superior verbal and written communication skills in English
Full Job Description
ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. We are seeking an experienced Senior Account Manager, SME & Growth, DACH to join our team. This role offers a unique opportunity to become a founding member of our growing Airwallex team in our Berlin office. As an Airwallex Account Manager, you w
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