Airwallex
SME & Growth Business
AccountManager,SME&Growth,DACH
“Account Manager, SME & Growth, DACH at Airwallex. Skills: Account Management, Sales, Strategic Account Planning, Customer Retention, Customer Expansion. Build relationships with existing customers. Ensure customers are utilizing tools and support to achieve goals”
What You'll Achieve.
Bridge the gap between initial "Closed Won" and long-term hyper-growth; Drive customer retention and expansion; Build a world-class post-sales engine; Maximize the value of Airwallex products for customers; Drive growth for customers
Industry & Context.
Problem-solving
Ability to operate in a highly ambiguous and fast-paced environment, Interest in technology and a deep understanding of the space
What They're Looking For.
Must Have
4+ years of proven account management/sales role, Superior verbal and written communication skills in English
Nice to Have
Selling a technical product, Start-up & Fintech experience, High education (bachelor’s degree or other), Experience with Salesforce
What You'll Do.
Build relationships with existing customers
Ensure customers are utilizing tools and support to achieve goals
Act as a bridge between the customer and the Airwallex team
Design the Account Management function
Own the strategic roadmap for customer retention and expansion
Build a world-class post-sales engine
Design & Build the DACH Post-Sales/Account Management Function
Develop customer tiering models
Develop onboarding frameworks
Develop expansion playbooks
Be an advocate for Airwallex
Ensure customer base are utilising their investment in Airwallex
Own and develop a portfolio of accounts
Create strategic account plans to expand Airwallex adoption
Be an advocate for your customer
Guide customers in maximizing the value of Airwallex products
Provide insights into customer markets
Advise on strategies to drive growth
How You'll Work.
Team & Collaboration
Work as a peer to Sales, Marketing, and Operations Leadership; Be an advocate for your customer and their voice inside of Airwallex
Communication Scope
Superior verbal and written communication skills in English
Applying for this Account Manager, SME & Growth, DACH role?
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