Dandy
dental
AccountManager,SmallMultiLocation(UK)
“Account Manager, Small Multi Location (UK) at Dandy. Skills: Net Revenue Retention (NRR) driving, Customer relationship management, Upselling and cross-selling. Drive NRR through strategic account planning and proactive customer engagement. Analyze book of business and formulate a plan on customer engagement”
What You'll Achieve.
Drive NRR; Customer satisfaction; Customer retention; Activate new user (doctor) growth; Expand into new locations
Industry & Context.
Exceptional problem-solving skills
Some travel may be necessary to attend Dandy offsites, industry events, and to visit customers.
What They're Looking For.
Must Have
6+ years of experience in dental industry in Sales, Account Management, Customer Success, or other role that interfaced directly with dentists, Track record of upselling and growing your account portfolio, Established and managed relationships with multiple stakeholders at small to medium sized businesses, Enjoy talking on the phone with clients for over 60% of your day., Have a desire to dive deeper and understand customer’s pain points., Comfortable analyzing data and using dashboards to inform your decisions and outreach., Enthusiasm for experimentation and iteration to hone your craft, Highly motivated, performance driven individual., Exceptional communication, problem-solving, and organizational skills., Ability to thrive in a fast-paced environment and adapt to changing priorities.
Nice to Have
Some travel may be necessary to attend Dandy offsites, industry events, and to visit customers.
What You'll Do.
Drive NRR through strategic account planning and proactive customer engagement
Analyze book of business and formulate a plan on customer engagement
Manage the doctor experience during critical moments of Dandy’s customer journey
Identify and execute upsell and cross-sell opportunities
Drive activations of more users / doctors within a practice
Drive sales of additional scanners within a practice
Drive expansion through selling into additional practice locations
Build and maintain strong
long-lasting relationships with doctors
Provide consultative solutioning
Negotiate commercial terms with doctors
Experiment and execute on churn reduction strategies
Deeply understand the operations of a dentistry practice and the competitive market of digital dentistry
Speak in the language of clinicians
Experiment on the tactics
and use cases to continuously improve on how we can more effectively retain customers
Collect feedback and disseminate learnings back to the rest of the company
How You'll Work.
Team & Collaboration
Collaborate closely with Sales, Training, and Customer Support; Collaborate with cross-functional teams such as customer support and training
Communication Scope
Exceptional communication
Applying for this Account Manager, Small Multi Location (UK) role?
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