DoorDash
Technology
AccountManager,Restaurants
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Manager, Restaurants at DoorDash. Skills: Client-facing sales, Outbound Sales, Account Management. Manage a focused book of approximately 75 merchants. Build long-term relationships with restaurant owners”
What You'll Achieve.
Retention; Satisfaction; Growth of restaurant partners; Maximize visibility; Optimize operations; Thrive on DoorDash; Improve performance on the platform; Increase visibility; Optimize listings; Adopt DoorDash products; Grow revenue; Hitting weekly and quarterly KPIs; High-volume outbound activity; Strategic merchant calls; QBR delivery; Results tied to revenue; Operational metrics; Ads/promo adoption; Fair pricing conversations; Achieve revenue and margin goals; Monitor performance; Surface risks; Proactively support progress; Review partnership with DoorDash; Pinpoint success; Highlight areas for revenue optimizations; Plan for areas of opportunity and growth; Reduce churn; Support new store expansions; Identify best products to pitch; Persist through slower periods or skeptical merchants; Increasing customer satisfaction; Retention; Product adoption; Measured on activity; Measured on outcomes; Performed against targets
Industry & Context.
Uses data to drive decisions; Adapt to meet unique goals
Ability to travel as needed
What They're Looking For.
Must Have
2+ years of experience in client-facing sales roles, 2+ years of experience in Outbound Sales being held to DTT minimums, 2+ years of experience in business operations or related setting, experience in outbound sales and/or account management where you directly owned a book of accounts, managed prioritization, and were accountable for retention and growth
Nice to Have
AI fluency, or a clear eagerness to build it
What You'll Do.
Manage a focused book of approximately 75 merchants
Build long-term relationships with restaurant owners
Guide merchants on how to increase visibility
Optimize restaurant listings
Adopt DoorDash products
Grow restaurant revenue
Make high-volume outbound dials to existing merchants
Establish goals and KPIs for restaurant partners
Advise business owners on pricing
Communicate with merchants by phone and email
Monitor merchant performance
Proactively support merchant progress
Deliver and present quarterly business reviews
Identify and support new store expansions
Collaborate with internal growth teams
Pitch products to merchants
Maintain consistent activity
How You'll Work.
Team & Collaboration
Collaborate with internal growth teams
Communication Scope
Data-driven conversations; Clear prioritization framework; Clear explanation of trade-offs
Full Job Description
About the Team The Inside Account Management team is part of DoorDash’s SMB account management engine. We are dedicated to the retention, satisfaction, and growth of 8,500+ high-impact restaurant partners. From our hubs in Tempe and Chicago, our team ensures that our merchants understand how to maximize their visibility, optimize their operations, and thrive on DoorDash. We pride ourselves on being data-driven, collaborative, and deeply committed to championing small business success. About the Role As a Merchant Success Manager (MSM), you will play a critical role in supporting and growing DoorDash’s SMB restaurant partners. You will manage a focused book of approximately 75 merchants, building long‑term relationships and helping restaurant owners improve their performance on the platform. Through consistent outbound calls, email outreach, and data‑driven conversations, you will guide merchants on how to increase visibility, optimize their listings, adopt DoorDash products, and ultimately grow their revenue. You’ll be accountable for hitting weekly and quarterly KPIs — including high‑volume outbound activity (dials, talk time), strategic merchant calls, QBR delivery, and results tied to revenue, operational metrics, ads/promo adoption, and fair pricing conversations. This role is ideal for someone who enjoys fast‑paced, high‑volume merchant engagement, uses data to drive decisions, and feels energized by work that blends sales, account management, and portfolio‑level strategy. We expect this role to be flexible in terms of time spent remote and in-office with the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business related necessity. You’re excited about this opportunity because you will… Make high‑volume outbound dials to existing merchants in your book of business (approximately 75 SMB restaurants), using a clear prioritization framework to decide where to focus your time and energy Establish
Applying for this Account Manager, Restaurants role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about DoorDash?
Real rants from real employees. Read before you apply.