Company
Sales
AccountManager
“Account Manager. Skills: Account management, Revenue growth, Customer retention. Renew, upsell, and cross-sell assigned book of business. Drive net-new ARR growth within existing customer accounts”
What You'll Achieve.
Drive customer retention; Drive expansion; Drive net-new revenue growth; Achieve quota attainment
Industry & Context.
What They're Looking For.
Must Have
Four or more years of experience in Enterprise SaaS sales and Account Management, Proven experience driving renewals, expansion revenue, and pipeline generation within existing customer accounts, Experience preparing renewal proposals, account planning, territory strategy, and sales forecasting, Experience managing and maintaining forecasts using CRM and forecasting platforms, Demonstrated success achieving quota attainment in a high-performing sales organization, Experience selling complex software solutions to executive stakeholders within enterprise or Fortune 500 organizations, Executive presence with exceptional relationship-building, communication, and presentation skills, Experience partnering closely with Customer Success and cross-functional teams to support customer retention and growth, Ability to use customer data, usage insights, and business outcomes to demonstrate value and justify expansion opportunities
Nice to Have
SFDC and Clari preferred, Leveraging consultative sales methodologies such as MEDDPICC preferred
What You'll Do.
and cross-sell assigned book of business
Drive net-new ARR growth within existing customer accounts
Identify new business opportunities within existing accounts
Generate expansion pipeline
Drive enterprise growth in complex customer environments
Prospect within existing accounts to identify whitespace opportunities
Uncover new stakeholders
Expand into additional business units
Build qualified pipeline
Develop and maintain strategic account plans
Align plans to customer business objectives
Position Firstup’s value proposition
Connect platform capabilities to measurable business outcomes
Develop and cultivate executive-level relationships
Partner closely with Customer Success and internal teams
Ensure successful customer adoption
Ensure customer satisfaction
Ensure customer retention
Ensure customer growth
Lead and deliver value-driven Executive Business Reviews
Reinforce customer outcomes
Reinforce future growth opportunities
Own and manage an accurate sales forecast
Maintain visibility into pipeline health
Maintain visibility into renewal status
Maintain visibility into expansion opportunities
Participate in internal deal reviews
Collaborate cross-functionally to advance strategic opportunities
Mitigate business risk
Leverage the MEDDPICC sales methodology
Qualify opportunities
Manage complex sales cycles
Improve forecast accuracy
Enlist and inspire customers to participate in Firstup
Enlist and inspire customers to participate in Firstup
Enlist and inspire customers to participate in advocacy
Develop expertise in Firstup’s Digital Employee Experience platform
Develop expertise in industry trends
Develop expertise in competitive positioning
How You'll Work.
Team & Collaboration
Partner closely with Customer Success; Cross-functional internal teams
Communication Scope
Executive presentations; Presentation skills
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