Account Manager
AccountManager-Programmatic
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“Account Manager - Programmatic at Account Manager. Skills: DV360, The Trade Desk, Amazon Ads, Quality Assurance. Lead quality assurance activities. Review and audit work”
What You'll Achieve.
ensure accuracy, quality, and timely delivery; ensure adherence to SLAs, KPIs (Quality & TAT); ensure the KPI’s are achieved; SLA status
Industry & Context.
Excellent Analytical / Logical reasoning abilities; analytical & verbal reasoning capabilities
Flexible to work across different time zones/shifts (including night shift)
What They're Looking For.
Must Have
DV360, The Trade Desk (TTD), Amazon Ads, attention to detail, excellent communication & presentation skills, managing client expectations, timelines, and follow-ups, Ability to confidently present audit findings to clients with clear insights, risks, and actionable recommendations, organization skills, MS Excel & MS PowerPoint skills, analytical & verbal reasoning capabilities, Ability to multi-task on various accounts along with providing inferences on them
Nice to Have
Advertising agency or professional services experience, Adform, Teads
What You'll Do.
Lead quality assurance activities
Review and audit work
Assign and execute QA tasks
Manage feedback mechanisms
Collaborate with clients and internal stakeholders
Clarify quality expectations
Provide actionable feedback
Track defects and error leakages
Ensure adherence to SLAs
Mentor junior team members
Take end to end ownership
Assign and execution of jobs
Demonstrate multi-tasking ability
Conduct quality checks
Collaborate with client and internal teams
Report the details of the QA
Check ticketing system for accuracy
track and report any leakage
Train/monitor junior planners
Quality check their own work
Act as Lead and take accountability
Accountability for end-to-end deliverables
Proactive communication to Lead/Supervisor
Follow-ups within the team
Daily Report on the job summary
How You'll Work.
Team & Collaboration
Collaborates closely with clients and internal stakeholders; Collaborate with client and internal teams; Train/monitor junior planners; Proactive communication to Lead/Supervisor on identified gaps in the project; Drive Team meetings; Follow-ups within the team
Communication Scope
excellent communication & presentation skills; Ability to confidently present audit findings to clients with clear insights, risks, and actionable recommendations; Proactive communication
Process & Methodology
Assign and execution of jobs, Demonstrate multi-tasking ability, Conduct quality checks on multiple critical campaigns / projects, Audit critical jobs generated by various teams, Accountability for end-to-end deliverables, job prioritization
Full Job Description
The Lead QA is a client-facing role responsible for leading quality assurance activities across programmatic campaigns with hands-on platform proficiency in DV360 (Display & Video 360), The Trade Desk (TTD), Amazon Ads, and Adform. The role focuses on reviewing and auditing work completed by onshore teams, assigning and executing QA tasks, and managing day to day feedback mechanisms to ensure accuracy, quality, and timely delivery. The Lead QA collaborates closely with clients and internal stakeholders to clarify quality expectations, provide actionable feedback, track defects and error leakages, and ensure adherence to SLAs, KPIs (Quality & TAT), and process guidelines. The role also involves mentoring junior team members, driving team meetings, and taking end to end ownership of deliverables. **Job Description:** **Job Responsibilities** include, but are not limited to the following: * Strong Subject matter expertise in the domain an eye for detail * Assign and execution of jobs * Excellent Analytical / Logical reasoning abilities * Demonstrate multi-tasking ability, conduct quality checks on multiple critical campaigns / projects * Audit critical jobs generated by various teams * Provide detailed, actionable feedback to clients to support necessary corrections and improvements * Collaborate with client and internal teams to clarify quality expectations and resolve issues * Report the details of the QA on a daily dashboard and record the details onto the ticketing system tool * Check ticketing system for accuracy of error reporting by the QA teams * Identify, track and report any leakage in errors / defects from the teams/QC checks in the Ad Ops * Train/monitor junior planners and help them with their performance * Quality check their own work and able to complete tasks independently * Act as Lead and take accountability in running the process * Accountability for end-to-end deliverables * Proactive communication to Lead/Supervisor on identified gaps in the projec
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