Sutherland
Tech / AI / Software
AccountManager/ProcessManager-MailOperations(EmailSecurity)
Neural analysis suggests this role is
optimal for mid candidates.
“Account Manager/ Process Manager - Mail Operations (Email Security) at Sutherland. Skills: client success, delivery excellence, strategic growth, email operations, spam/abuse mitigation, Trust & Safety programs. Serve as the primary client interface, managing governance, reporting, and strategic alignment.. Oversee end-to-end delivery of email operations, ensuring SLA, quality, and compliance adherence.”
What You'll Achieve.
Drive client success; Drive delivery excellence; Drive strategic growth; ensuring SLA, quality, and compliance adherence; Support business growth
Industry & Context.
Analyze trends, risks, and performance metrics using Splunk-driven insights to guide decision-making.
What They're Looking For.
Must Have
8+ years of experience in email operations / Trust & Safety / SOC / security operations, Deep expertise in SMTP, SPF, DKIM, DMARC, and email ecosystems, hands-on experience with Splunk, Proven experience managing global clients and 24x7 operations
What You'll Do.
Serve as the primary client interface
and strategic alignment.
Oversee end-to-end delivery of email operations
and compliance adherence.
and performance metrics using Splunk-driven insights to guide decision-making.
Manage multi-vendor ecosystems and ensure alignment across global stakeholders.
Identify opportunities for process optimization
Drive continuous improvement initiatives and implement industry best practices.
Ensure compliance with regulatory
and email security standards.
Support business growth through solutioning
and thought leadership.
How You'll Work.
Team & Collaboration
Manage multi-vendor ecosystems and ensure alignment across global stakeholders.
Communication Scope
communication
Full Job Description
About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. For Pooling Purposes Role Summary: Drive client success, delivery excellence, and strategic growth for email operations, spam/abuse mitigation, and Trust & Safety programs. Key Responsibilities: * Serve as the primary client interface, managing governance, reporting, and strategic alignment. * Oversee end-to-end delivery of email operations, ensuring SLA, quality, and compliance adherence. * Analyze trends, risks, and performance metrics using Splunk-driven insights to guide decision-making. * Manage multi-vendor ecosystems and ensure alignment across global stakeholders. * Identify opportunities for process optimization, automation, and innovation. * Drive continuous improvement initiatives and implement industry best practices. * Ensure compliance with regulatory, privacy, and email security standards. * Support business growth through solutioning, upsell opportunities, and thought leadership. ##
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