ElevenLabs
AI
AccountManagerNorthAmericaCorporateSegment
“Account Manager - North America - Corporate Segment at ElevenLabs. Skills: Account Management, Customer Success, Commercial ownership, Net Revenue Retention. Own commercial relationship. Own customer success”
What You'll Achieve.
Drive Net Revenue Retention; Drive product cross-sell; Grow managed ARR
Industry & Context.
Spot friction; Identify expansion opportunities; Get in front of risk
Operate in ET, CT, MT, or PT timezones
What They're Looking For.
Must Have
2 years Account Management experience, 2 years Customer Success experience, B2B SaaS experience, Developer Tools experience, AI/ML products experience, Owning commercial outcomes, Quota attainment, Renewal attainment, Cross-sell attainment, Expansion motion attainment, Managing high-volume book, Systems mindset, Build playbooks, Build repeatable motions, Hands-on AI concepts familiarity, API integrations familiarity, Hold technical conversation, Use product usage data, Spot health signals, Identify expansion opportunities, Get in front of risk
Nice to Have
Voice AI experience, Audio AI experience, Conversational AI experience, Experience selling multiple products, Experience expanding multiple products
What You'll Do.
Own commercial relationship
Ensure customers get value
Expand into new products
Drive meaningful outcomes
Advise on agent design
Advise on voice customization
Advise on conversation flows
Advise on integrations
Connect technical to commercial
Partner with high growth accounts
Achieve customer value
Lead renewals end to end
How You'll Work.
Team & Collaboration
Product teams; Technical lead; Procurement team
Communication Scope
Technical conversation
Applying for this Account Manager - North America - Corporate Segment role?
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