Company
Technology
AccountManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Account Manager. Skills: Customer success, Account management, Relationship building. Manage post-sale customer lifecycle. Support onboarding”
What You'll Achieve.
Maximize value; Maximize business outcomes; Drive revenue growth; Drive customer success
Industry & Context.
Problem-solving
Willingness to travel regularly
What They're Looking For.
Must Have
5+ years Account Management, 5+ years Customer Success, 5+ years Technical Consulting, 5+ years Client Services, Manage strategic accounts, Develop long-term relationships, Integrate technology solutions, Translate technical concepts, Lead business reviews, Monitor customer metrics, Identify upsell opportunities, Identify cross-sell opportunities, Identify expansion opportunities, Represent customer interests, Improve processes, Improve services, Improve customer experience, Fluency in Portuguese, Professional proficiency in English, Excellent project management, Excellent stakeholder management, Excellent problem-solving, Commercial awareness, Identify account growth opportunities, Identify account expansion opportunities, Work independently, Collaborate effectively, Travel regularly
Nice to Have
Experience in utilities, Experience in infrastructure, Experience in energy, Experience in engineering, Experience in SaaS environments, Academic background in Engineering, Academic background in Energy, Academic background in Infrastructure, Experience with electricity distribution, Experience with transmission, Experience with asset management, Experience with GIS platforms
What You'll Do.
Manage post-sale customer lifecycle
Support implementation
Manage account expansion
Build long-term relationships
Serve as trusted advisor
Serve as strategic partner
Support customer integration
Maximize business outcomes
Translate technical concepts
Translate analytical outputs
Translate platform capabilities
Provide business recommendations
Lead regular business reviews
Lead performance discussions
Lead strategic planning sessions
Monitor customer engagement
Monitor account health
Identify opportunities
Collaborate with sales teams
Collaborate with deployment teams
Collaborate with product teams
Collaborate with technical teams
Ensure successful customer outcomes
Align with business needs
Gather customer feedback
Gather market insights
Inform product development
Identify upsell opportunities
Identify cross-sell opportunities
Identify expansion opportunities
Drive customer success
Represent customer interests
Contribute to process improvement
Contribute to service improvement
Contribute to customer experience improvement
How You'll Work.
Team & Collaboration
Sales teams; Deployment teams; Product teams; Technical teams; International teams; Cross-functional teams
Communication Scope
Technical concepts; Business recommendations; Technical specialists; Senior business decision-makers
Process & Methodology
Project management
Full Job Description
## Accountabilities Manage the full post-sale customer lifecycle, from onboarding and implementation support through renewals, retention, and account expansion. Build strong, long-term relationships with key stakeholders, serving as a trusted advisor and strategic partner. Support customers in integrating technology solutions into their operational workflows to maximize value and business outcomes. Translate complex technical concepts, analytical outputs, and platform capabilities into clear business recommendations for both technical and executive audiences. Lead regular business reviews, performance discussions, and strategic planning sessions with customer stakeholders. Monitor customer engagement, adoption, satisfaction, and account health metrics to proactively identify risks and opportunities. Collaborate with sales, deployment, product, and technical teams to ensure successful customer outcomes and alignment with evolving business needs. Gather customer feedback and market insights to help inform product development priorities and future enhancements. Identify and develop upsell, cross-sell, and expansion opportunities to drive long-term revenue growth and customer success. Represent customer interests internally while contributing to the continuous improvement of processes, services, and customer experience. Requirements 5+ years of experience in Account Management, Customer Success, Technical Consulting, Client Services, or a related customer-facing role. Proven ability to manage strategic accounts and develop long-term relationships with enterprise-level stakeholders. Experience working within utilities, infrastructure, energy, engineering, technology, or SaaS environments is highly desirable. Strong communication skills with the ability to engage effectively with both technical specialists and senior business decision-makers. Comfortable interpreting data, discussing technical concepts, and translating complex information into actionable business insights
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