Trustpilot
AccountManagerMM(DACH)
“Account Manager MM (DACH) at Trustpilot. Skills: Account Management, Customer Retention, Revenue Growth. Retain and grow existing customers. Act as commercial owner of relationships”
What You'll Achieve.
Contribute to Gross Renewal Rate (GRR); Contribute to Net Revenue Retention (NRR); Achieve high Gross Renewal Rates (GRR); Achieve predictable retention; Achieve Net Revenue Retention (NRR); Achieve overall portfolio growth
What They're Looking For.
Must Have
Account management experience, Expansions experience, Renewals experience, Customer-facing role experience, SaaS company experience, Subscription-based company experience, Strategic thinker, Value based thinker and seller, Solid commercial awareness, Ability to link product value to customer outcomes, Skilled at managing a large portfolio, Keeping accurate account data in CRM systems, Excellent communication skills, Stakeholder management skills, Negotiation skills, Comfortable analysing account performance data, Forecasting renewals, Able to work cross-functionally, Thrive in a fast-moving, target-driven environment
Nice to Have
Understanding of financial numbers, Understanding of P&Ls, Understanding of retention, Understanding of NRR, Understanding of upsell, Understanding of cross-sell motions, Good understanding of the digital advertising/search marketing industry
What You'll Do.
Retain and grow existing customers
Act as commercial owner of relationships
Identify customer value drivers
Set up joint business goals and KPIs
Position Trustpilot as a long-term partner
Ensure adoption and satisfaction
Drive sustainable revenue growth
Contribute to GRR and NRR results
Execute renewal processes
Maintain Salesforce accuracy
Support customers to achieve measurable value
Take ownership of numbers
Identify customer goals and drivers
Derive individual Trustpilot value drivers
Measure success with KPIs
Strategically understand customer situation
Know customer goals and challenges
Own end-to-end renewal process
Deliver predictable retention
Drive portfolio expansion
Achieve portfolio growth
Build detailed account plans
Build stakeholder maps
Maintain accurate forecasts
Lead commercial conversations
Lead strategic conversations
Conduct business reviews
Conduct contract discussions
Ensure forecasting discipline
Ensure pipeline visibility
How You'll Work.
Team & Collaboration
Collaborate closely with Customer Success Managers; Partner with Customer Success to ensure value realization; Partner with Marketing on customer stories; Partner with Product on feedback loops; Work cross-functionally
Communication Scope
Excellent communication skills; Stakeholder management skills; Negotiation skills
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