Wolt
AccountManagerm/w/d
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Manager m/w/d at Wolt. Skills: Account Management, Sales, Customer Relationship Management. Manage own restaurant portfolio. Analyze portfolio performance”
What You'll Achieve.
Ensure success of restaurant partners; Improve partner performance; Ensure smooth partner experience
Industry & Context.
Problem-solving attitude
What They're Looking For.
Must Have
2+ years experience in Account Management, Sales, Project Management, Customer Support, Consulting or Marketing, Ability to deliver results in a fast-paced environment, Strong (oral and written) communication skills with the ability to build relationships, Excellent interpersonal skills with the ability to adapt tone to the audience, Understanding of sales principles and ability to provide an excellent partner experience, Good time management skills with a problem-solving attitude, High sense of responsibility and proactivity, Fluent in German, Conversational in English
Nice to Have
Knowledge or prior experience with analytical dashboards (e.g. Looker, Power BI) or data-driven decision making, Advanced knowledge in Microsoft Excel / Google Sheets
What You'll Do.
Manage own restaurant portfolio
Analyze portfolio performance
Conduct quality and satisfaction checks
Contact restaurant partners by phone
Provide analytical after-sales support
Build strong customer relationships
Report on account status
Present new services and marketing campaigns
Act as a key communicator
Plan and execute campaigns with partners
Monitor competitor activities
How You'll Work.
Team & Collaboration
Work closely with the Marketing Team to plan and implement campaigns; Act as a key communicator between Operations and Restaurant Partners
Communication Scope
Strong oral and written communication skills; Ability to build relationships; Excellent interpersonal skills; Ability to adapt tone to the audience
Full Job Description
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Du bist ein*e erfahrene*r und strategische*r Account Manager*in mit einer ausgeprägten "Service zuerst"- und analytischen Denkweise? Reizt dich eine abwechslungsreiche und herausfordernde Rolle in einem der am schnellsten wachsenden Unternehmen Europas? Wenn ja, dann freuen wir uns auf ein Gespräch mit dir! Deine Aufgaben Unser Account Management Team ist das Herz und die Seele von Wolt und stellt den Erfolg all unserer bestehenden Restaurant Partner und von Wolt in Deutschland sicher. Da Wolt sowohl im Umfang als auch im Angebot wächst, muss die Stärke unserer Account Management Abteilung entsprechend wachsen. Als Mitglied des Account Management Teams beherrschst du die Kernfunktionen des Account Managements, einschließlich des Aufbaus starker Beziehungen zu unseren Händlern, der Beantwortung von Anfragen unserer Partner und der Identifizierung neuer Möglichkeiten bei bestehenden Restaurant Partnern. Du interagierst mit Händlern, betreust diese und stellst sicher, dass ihre Erfahrung reibungslos ist und sie für den Erfolg gerüstet sind! Deine täglichen Aufgaben: Betreue dein eigenes Restaurant Portfolio: Sei verantwortlich für die gesamte Beziehung zu den Restaurants nach dem Onboarding, einschließlich: Starke Analyse der Portfolio-Performance und regelmäßi
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