FIS
Financial Technology
AccountManagerLead,ClientSuccess(CSM)
“Account Manager Lead, Client Success (CSM) at FIS. Skills: Client Success Management, Team Leadership, Account Management. Manage a defined portfolio of high-value or complex. Drive adoption, measurable value realization, retention, and expansion”
What You'll Achieve.
Drive client value; Drive client retention; Drive client growth; Deliver measurable ROI; Realize value from products; Minimize churn risk; Minimize compression risk; Identify expansion opportunities; Achieve business goals; Deliver business outcomes
Industry & Context.
Risk management; Problem-solving
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, 8-12+ years of experience, Previous experience in financial technology services, Knowledge of financial technology industry and products, Proven experience managing enterprise or strategic client relationships, Prior people-management experience or player/coach readiness, Commercial acumen, Data-driven mindset, Experience using CRM and client health metrics, Excellent stakeholder management, Executive-level communication skills
Nice to Have
MBA or another advanced degree preferred
What You'll Do.
Manage a defined portfolio of high-value or complex
measurable value realization
Serve as an escalation point for critical client
Build trusted relationships with senior client stakeholders
Act as a strategic advisor
Develop and execute joint success plans
and performance-manage a team
Set clear expectations
Conduct regular one-to-ones
Build team capability across onboarding
Model best-in-class client engagement
Empower team members to lead
Partner closely with Sales on renewals
Collaborate with Product
and Professional Services
Resolve systemic client issues
Act as a critical link between clients and
Translate client needs into actionable insights
Advocate for the voice of the customer
Inform product and go-to-market strategies
Translate Client Success strategy into day-to-day execution
Monitor portfolio health
Proactively analyze client health and usage data
Identify risk and drive corrective action plans
Ensure consistent use of CRM tools
Operate effectively in test
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Partner with Sales; Collaborate with Product; Collaborate with Support; Collaborate with Professional Services; Internal teams
Communication Scope
Executive-level communication
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