Amazon.com Services LLC
Finance Accounting, Account Management, Logistics
AccountManagerLATAM,DSS
“Account Manager - LATAM, DSS at Amazon.com Services LLC. Skills: Account management, Customer support, Sales. Provide introductory information. Set up accounts”
Industry & Context.
Complex problem-solving; Data-driven assumptions
Travel up to 10%, Lift up to 10lbs
What They're Looking For.
Must Have
Experience analyzing data, Speak, write, and read fluently in Spanish, Experience with Excel, Able to travel up to 10%, Lift up to 10lbs
Nice to Have
1+ years sales experience, 1+ years account management experience, Experience analyzing key open issues, Experience analyzing resolution metrics, Experience in relationship management
What You'll Do.
Provide introductory information
Provide guidance through onboarding
Provide guidance through launch
Support DSP intake process
Maintain positive attitude
Maintain empathetic attitude
Maintain professional attitude
Communicate with customers
Respond promptly to inquiries
Maintain customer records
Update account information
Develop long-term solutions
Identify problems at scale
Build solutions to improve efficiency
Build solutions to reduce errors
How You'll Work.
Team & Collaboration
Cross functional teams; Internal stakeholder teams
Communication Scope
Customer communication
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