EcoVadis
SaaS
AccountManager-GermanSpeaker
Neural analysis suggests this role is
optimal for mid candidates.
“Account Manager - German Speaker at EcoVadis. Skills: Customer success, Account management. Manage customer portfolio. Ensure customer value maximization”
What You'll Achieve.
Maximize customer value; Maintain high customer satisfaction; Maintain high customer engagement; Guarantee operational KPIs are met
Industry & Context.
Solve customer challenges; Find solutions
What They're Looking For.
Must Have
5+ years customer management, 5+ years account management, 5+ years consulting experience, Formal education in Supply chain, Formal education in sustainability, Formal education in business, Excellent communication skills in German, Excellent communication skills in English, Ability to summarize key findings, Excellent excel skills, Excellent data analytical skills, Experience developing Account Plans, Computer literate, Interest in international environment, Interest in multicultural environment, Ability to be agile, Thrives in fast paced environment
Nice to Have
Knowledge of procurement systems, Knowledge of SaaS, Additional language fluency (Polish)
What You'll Do.
Manage customer portfolio
Ensure customer value maximization
Ensure customer satisfaction
Ensure customer engagement
Provide visibility into sustainable procurement
Adopt and integrate EcoVadis
Communicate EcoVadis vision
Establish relationships with customer project managers
Establish relationships with decision makers
Establish relationships with executive sponsors
Develop customer program plan
Act as main point of contact
Provide proactive project management support
Provide reactive project management support
Develop Account Plans
Liaise between customer and EcoVadis teams
Solve customer challenges
Find customer opportunities
Find customer solutions
Partner with Sales team
Secure contract renewals
Support upsell opportunities
Monitor customer operations
Guarantee operational KPIs are met
Provide feedback to product management
Lead Customer-focused projects
Support Customer-focused projects
Contribute to service development
Maintain positive atmosphere
Maintain motivating atmosphere
How You'll Work.
Team & Collaboration
Liaise between teams; Partner with Sales team; Teamwork; Peer-coaching; Best practices sharing
Communication Scope
Written communication; Verbal communication; Executive presentations
Process & Methodology
Project management
Full Job Description
Work smart, have fun and make an impact! EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution. Learn more about our team and culture on [EcoVadis careers page](https://ecovadis.com/careers/). We are looking for an Account Manager to join our team. In this position, we are looking for an individual that can support customers throughout the DACH region. Fluency in English and German is required Your primary responsibilities will include (but will not be limited to): Account Management and Customer Success: * Manage a portfolio of up to 30 customers, ensuring they maximize the value they get from the EcoVadis solution and maintain a high level of satisfaction and engagement with the service and tools * Provide customers with clear visibility into the building blocks of their sustainable procurement programs throughout their lifecycle. Partner with them to help them adopt and integrate EcoVadis in appropriate processes and tools. Provide thought leadership and effectively communicate the EcoVadis vision for Sustainable Supply Management * Build advocacy among customers; Establish and maintain strong relationships with customer project managers, decision makers, and executive sponsors throughout the customer lifecycle * Develop a customer program plan and act as the main point of contact for your accounts, providing proactive and reactive project management support and resources * Develop and maintain Account Plans for all assigned customers * Liaise between customer and EcoVadis teams (sales, sustainability, operations) to solve customer challenges and find opportun
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