EcoVadis

SaaS

AccountManager-GermanSpeaker

€38–55k ~AI est. Barcelona, Catalonia, Spain FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Account Manager - German Speaker at EcoVadis. Skills: Customer success, Account management. Manage customer portfolio. Ensure customer value maximization”

What You'll Achieve.

Maximize customer value; Maintain high customer satisfaction; Maintain high customer engagement; Guarantee operational KPIs are met

Industry & Context.

SaaS
Problems you'll solve

Solve customer challenges; Find solutions

What They're Looking For.

Must Have

5+ years customer management, 5+ years account management, 5+ years consulting experience, Formal education in Supply chain, Formal education in sustainability, Formal education in business, Excellent communication skills in German, Excellent communication skills in English, Ability to summarize key findings, Excellent excel skills, Excellent data analytical skills, Experience developing Account Plans, Computer literate, Interest in international environment, Interest in multicultural environment, Ability to be agile, Thrives in fast paced environment

Nice to Have

Knowledge of procurement systems, Knowledge of SaaS, Additional language fluency (Polish)

What You'll Do.

Manage customer portfolio

Ensure customer value maximization

Ensure customer satisfaction

Ensure customer engagement

Provide visibility into sustainable procurement

Adopt and integrate EcoVadis

Communicate EcoVadis vision

Establish relationships with customer project managers

Establish relationships with decision makers

Establish relationships with executive sponsors

Develop customer program plan

Act as main point of contact

Provide proactive project management support

Provide reactive project management support

Develop Account Plans

Liaise between customer and EcoVadis teams

Solve customer challenges

Find customer opportunities

Find customer solutions

Partner with Sales team

Secure contract renewals

Support upsell opportunities

Monitor customer operations

Guarantee operational KPIs are met

Provide feedback to product management

Lead Customer-focused projects

Support Customer-focused projects

Contribute to service development

Maintain positive atmosphere

Maintain motivating atmosphere

How You'll Work.

Team & Collaboration

Liaise between teams; Partner with Sales team; Teamwork; Peer-coaching; Best practices sharing

Communication Scope

Written communication; Verbal communication; Executive presentations

Process & Methodology

Project management

Full Job Description

Work smart, have fun and make an impact! EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution. Learn more about our team and culture on [EcoVadis careers page](https://ecovadis.com/careers/). We are looking for an Account Manager to join our team. In this position, we are looking for an individual that can support customers throughout the DACH region. Fluency in English and German is required Your primary responsibilities will include (but will not be limited to): Account Management and Customer Success: * Manage a portfolio of up to 30 customers, ensuring they maximize the value they get from the EcoVadis solution and maintain a high level of satisfaction and engagement with the service and tools * Provide customers with clear visibility into the building blocks of their sustainable procurement programs throughout their lifecycle. Partner with them to help them adopt and integrate EcoVadis in appropriate processes and tools. Provide thought leadership and effectively communicate the EcoVadis vision for Sustainable Supply Management * Build advocacy among customers; Establish and maintain strong relationships with customer project managers, decision makers, and executive sponsors throughout the customer lifecycle * Develop a customer program plan and act as the main point of contact for your accounts, providing proactive and reactive project management support and resources * Develop and maintain Account Plans for all assigned customers * Liaise between customer and EcoVadis teams (sales, sustainability, operations) to solve customer challenges and find opportun

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