Company
FinTech
AccountManager,FlexPay
Neural analysis suggests this role is
optimal for Senior candidates.
“Account Manager, Flex Pay. Skills: account management, client success, partnerships, relationship-building, analytical thinking. Manage day-to-day relationships with strategic retail and e-commerce merchant partners, serving as the primary point of contact for assigned accounts. Support merchant onboarding, implementation, and activation processes. Drive account growth by identifying expansion opportunities, improving merchant performance, and optimizing usage of the platform. Conduct regular bu”
What You'll Achieve.
Drive account growth by identifying expansion opportunities, improving merchant performance, and optimizing usage of the platform. Track KPIs and engagement.
Industry & Context.
account growth; merchant performance; platform optimization
Opportunity to work with leading retail and e-commerce brands in the BNPL space.
What They're Looking For.
Must Have
8–10 years of experience in account management, client success, partnerships, or a related client-facing role. Proven experience managing relationships with senior stakeholders, including C-level executives, within mid-market or enterprise accounts. Tech-savvy mindset with the ability to quickly understand and explain complex products or payment solutions. Highly organized, proactive, and solutions-oriented, with the ability to manage multiple priorities in a fast-paced environment. Experience using modern productivity or AI tools to enhance workflow and communication. Analytical thinking and ability to interpret account performance data to drive decisions.
What You'll Do.
Manage day-to-day relationships with strategic retail and e-commerce merchant partners, serving as the primary point of contact for assigned accounts.
Support merchant onboarding, implementation, and activation processes.
Drive account growth by identifying expansion opportunities, improving merchant performance, and optimizing usage of the platform.
Conduct regular business reviews, performance analysis, and account health monitoring.
Partner cross-functionally with Integrations, Product, Operations, and Marketing teams.
Coordinate promotional campaigns, product launches, and operational updates.
Translate product capabilities into clear value propositions.
Maintain accurate CRM records, reporting, and forecasting.
How You'll Work.
Team & Collaboration
Ability to work cross-functionally with both technical and non-technical teams, including implementation and product groups.
Communication Scope
consultative approach; negotiation; executive presentations
Full Job Description
## Accountabilities Manage day-to-day relationships with strategic retail and e-commerce merchant partners, serving as the primary point of contact for assigned accounts. Support merchant onboarding, implementation, and activation processes to ensure smooth adoption of the Flex Pay solution. Drive account growth by identifying expansion opportunities, improving merchant performance, and optimizing usage of the platform. Conduct regular business reviews, performance analysis, and account health monitoring to track KPIs and engagement. Partner cross-functionally with Integrations, Product, Operations, and Marketing teams to resolve issues and enhance merchant experience. Coordinate promotional campaigns, product launches, and operational updates with merchant partners. Translate product capabilities into clear value propositions for both technical and non-technical stakeholders. Maintain accurate CRM records, reporting, and forecasting related to account activity and performance. Requirements: 8–10 years of experience in account management, client success, partnerships, or a related client-facing role. Proven experience managing relationships with senior stakeholders, including C-level executives, within mid-market or enterprise accounts. Strong background working with e-commerce, retail, fintech, SaaS, or digital commerce ecosystems. Excellent communication, negotiation, and relationship-building skills with a consultative approach. Strong ability to work cross-functionally with both technical and non-technical teams, including implementation and product groups. Tech-savvy mindset with the ability to quickly understand and explain complex products or payment solutions. Highly organized, proactive, and solutions-oriented, with the ability to manage multiple priorities in a fast-paced environment. Experience using modern productivity or AI tools to enhance workflow and communication. Strong analytical thinking and ability to interpret account performance data to drive
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