Upgrade

Fintech

AccountManager,FlexPay

$140–160k United States Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Account Manager, Flex Pay at Upgrade. Skills: Account management, Partnerships, Customer success. Manage relationships with merchant partners. Support merchant onboarding”

What You'll Achieve.

Drive merchant expansion; Drive merchant engagement

Industry & Context.

Fintech
Problems you'll solve

Problem resolution; Solutions-oriented

What They're Looking For.

Must Have

8-10 years account management experience, Manage C-Suite relationships, Experience with e-commerce platforms, Tech savvy, Organized, Solutions-oriented

Nice to Have

MBA or advanced degree, Experience with payment platforms, Experience in startup environments

What You'll Do.

Manage relationships with merchant partners

Support merchant onboarding

Support implementation initiatives

Support account growth initiatives

Improve merchant performance

Support problem resolution

Monitor account health

Conduct performance reviews

Identify opportunities for merchant expansion

Identify opportunities for merchant engagement

Coordinate promotional campaigns

Coordinate operational updates

Explain technical concepts

How You'll Work.

Team & Collaboration

Cross-functionally with Retail team; Cross-functionally with Integrations; Cross-functionally with Operations; Cross-functionally with Marketing; Cross-functionally with Product teams; With business teams; With technical teams

Communication Scope

Explaining technical concepts

Full Job Description

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B. We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal. We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. Flex Pay by Upgrade is a fast-growing Buy Now, Pay Later (BNPL) solution helping retailers drive conversion, increase average order value, and create seamless financing experiences for consumers. We partner with leading retail and e-commerce brands to deliver flexible payment solutions that support growth for both merchants and shoppers. We’re looking for an experienced Account Manager to join our Retail team and help support and grow relationships with our merchant partners. This role is ideal for someone with strong expertise in partnerships, customer success, or similar client-facing roles who is looking to continue growing their career in fintech, and e-commerce. This role will work closely with the Retail team, Integrations, Operations, and Marketing to ensure our merchants are successful and growing with Flex Pay. What You’ll Do Manage day-to-day relationships with strategic retail and e-commerce merchant partners Support merchan

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