Upgrade
Fintech
AccountManager,FlexPay
Neural analysis suggests this role is
optimal for Manager candidates.
“Account Manager, Flex Pay at Upgrade. Skills: Account management, Partnerships, Customer success. Manage relationships with merchant partners. Support merchant onboarding”
What You'll Achieve.
Drive merchant expansion; Drive merchant engagement
Industry & Context.
Problem resolution; Solutions-oriented
What They're Looking For.
Must Have
8-10 years account management experience, Manage C-Suite relationships, Experience with e-commerce platforms, Tech savvy, Organized, Solutions-oriented
Nice to Have
MBA or advanced degree, Experience with payment platforms, Experience in startup environments
What You'll Do.
Manage relationships with merchant partners
Support merchant onboarding
Support implementation initiatives
Support account growth initiatives
Improve merchant performance
Support problem resolution
Monitor account health
Conduct performance reviews
Identify opportunities for merchant expansion
Identify opportunities for merchant engagement
Coordinate promotional campaigns
Coordinate operational updates
Explain technical concepts
How You'll Work.
Team & Collaboration
Cross-functionally with Retail team; Cross-functionally with Integrations; Cross-functionally with Operations; Cross-functionally with Marketing; Cross-functionally with Product teams; With business teams; With technical teams
Communication Scope
Explaining technical concepts
Full Job Description
Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B. We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal. We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. Flex Pay by Upgrade is a fast-growing Buy Now, Pay Later (BNPL) solution helping retailers drive conversion, increase average order value, and create seamless financing experiences for consumers. We partner with leading retail and e-commerce brands to deliver flexible payment solutions that support growth for both merchants and shoppers. We’re looking for an experienced Account Manager to join our Retail team and help support and grow relationships with our merchant partners. This role is ideal for someone with strong expertise in partnerships, customer success, or similar client-facing roles who is looking to continue growing their career in fintech, and e-commerce. This role will work closely with the Retail team, Integrations, Operations, and Marketing to ensure our merchants are successful and growing with Flex Pay. What You’ll Do Manage day-to-day relationships with strategic retail and e-commerce merchant partners Support merchan
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