Celigo
SaaS
AccountManager(ExpansionSales)
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Manager (Expansion Sales) at Celigo. Skills: Account Management, Sales, Customer Relationship Management, Account Growth, Renewal Management. Managing and expanding customer base. Ensuring high levels of customer satisfaction”
What You'll Achieve.
Meet or exceed sales targets; Drive revenue growth; Increase account value; High renewal rates; Customer retention
Industry & Context.
Analytical and problem-solving skills; Thinking strategically and proactively to identify opportunities for improvement
Work during US business hours, Monday through Friday
What They're Looking For.
Must Have
3-5 years of experience in account management, sales, or a related field, Proven track record of meeting or exceeding sales targets and driving revenue growth
Nice to Have
Familiarity with Clari (or related software), Understanding of integration solutions or related technology
What You'll Do.
Managing and expanding customer base
Ensuring high levels of customer satisfaction
Driving customer success
Understanding customer needs
Ensuring customers are getting the most out of solutions
Driving revenue growth through upselling
Developing and maintaining strong
long-lasting relationships with accounts
Acting as the primary point of contact for customers
Conducting regular check-ins and business reviews with customers
Identifying opportunities for growth within existing accounts
Developing and executing strategic account plans
Building a framework based on input and other data that secures a meaningful opportunity to show value to the customer
Providing expert guidance on how Celigo’s solutions can address customer challenges and improve operations
Acting as a customer advocate within Celigo
Championing customer success stories internally and externally
Managing the contract renewal process
Proactively addressing any issues that may impact customer satisfaction and retention
Negotiating renewal terms
Maintaining accurate account records
Providing regular reports on account status
and customer feedback to management
How You'll Work.
Team & Collaboration
Working effectively in a team-oriented environment; Collaborating with internal teams such as Customer Success, Product, Support, and Finance to ensure a seamless customer experience; Providing feedback to help improve products and services
Communication Scope
Excellent verbal and written communication skills; Ability to present complex information clearly and concisely
Full Job Description
Celigo is the modern integration platform as a service (iPaaS) that simplifies how companies integrate, automate, and optimize processes. The platform has been ranked #1 in iPaaS user feedback by G2 for five quarters in a row. Purpose-built for mission-critical processes, Celigo offers unique tools such as runtime AI and prebuilt integrations tailored to resolve the biggest integration challenges, making Celigo incomparably easier to maintain. The Account Manager will be responsible for managing and expanding our customer base, ensuring high levels of customer satisfaction, and driving customer success. You will work closely with customers to understand their needs, ensure they are getting the most out of our solutions, and drive revenue growth through upselling, cross-selling, and renewals. This role requires a proactive and customer-centric approach, with a strategic mindset and focus on building long-term partnerships. This role requires you to work during US business hours, Monday through Friday. What would you do, if hired? Customer Relationship and Customer-Centric Focused Management: Develop and maintain strong, long-lasting relationships with accounts. Act as the primary point of contact for customers, addressing their needs and ensuring their satisfaction with Celigo’s solutions. Conduct regular check-ins and business reviews with customers to assess their needs and identify growth opportunities. Customer-centric mindset that prioritizes the needs, preferences, and satisfaction of customers in all actions and decisions. It involves understanding customer needs, providing exceptional service, and striving to exceed customer expectations in all interactions. Sales Acumen: Ability to identify opportunities for growth within existing accounts, in order to meet or exceed sales targets, and drive revenue through upselling, cross-selling, and renewals. This includes developing and executing strategic account plans, narratives and creative solutions that build enga
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