Customer.io
SaaS
AccountManager,EMEA
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Manager, EMEA at Customer.io. Skills: Revenue ownership, Account management, Sales, Customer success partnership, Forecasting. Manage a portfolio of mid-market and enterprise accounts. Drive renewals”
What You'll Achieve.
Driving renewals; Identifying expansion opportunities; Churn mitigation; Growing customer spend; Accurate forecasting
Industry & Context.
What They're Looking For.
Must Have
3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number, Experience managing $5m ARR, predominantly in the MM space, Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation, A forecasting methodology you can walk through clearly, Comfortable pulling usage data, tracking health scores, and building your own dashboards, Strong communicator — clear and persuasive with both technical and non-technical stakeholders, Based in the UK or Ireland
Nice to Have
5+ years preferred
What You'll Do.
Manage a portfolio of mid-market and enterprise accounts
Identify expansion opportunities
Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals
Drive growth by helping customers adopt Customer.io more strategically
identifying new use cases and articulating ROI clearly
Forecast renewal and expansion pipeline accurately with a clear
repeatable methodology
Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward
How You'll Work.
Team & Collaboration
Close partnership with Customer Success; Partner closely with Customer Success on account health; Partner with Sales on expansion deals; Collaborate cross-functionally to move deals forward
Communication Scope
Clear and persuasive with both technical and non-technical stakeholders
Full Job Description
About Customer.io Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. About the role Hi, I'm Matt Lane, Manager of Account Management at Customer.io, and I'm looking for an Account Manager to join our EMEA team. This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own. This role is open to candidates based in the UK or Ireland only. What we value Commercial ownership — you treat your book of business like it's yours, because it is Forecasting discipline and data-driven decision-making, not gut feel Multi-threaded relationships — you build trust across the org, not just with one champion Expansion through value, not feature gates or mechanical levers Close partnership with Customer Success — you see CS as a collaborator, not a handoff What you'll do Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor Partner closely with Customer Success on account health and with Sales on expansion deals Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward What we're looking for 3+ years
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