Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Account Management, transportation and logistics
AccountManager,DSPSharedServices
“Account Manager, DSP Shared Services at Amazon.com Services LLC. Skills: Account management, Customer support, Process improvement. Provide introductory information. Set up accounts”
Industry & Context.
Complex problem-solving; Root cause analysis
Lift up to 10lbs
What They're Looking For.
Must Have
Experience analyzing data, Experience with Excel, Able to travel up to 10%
Nice to Have
1+ years sales experience, 1+ years account management experience, Experience analyzing key open issues, Experience analyzing resolution metrics
What You'll Do.
Provide introductory information
Provide guidance through onboarding
Support DSP intake process
Maintain positive attitude
Maintain empathetic attitude
Maintain professional attitude
Communicate with customers
Respond promptly to inquiries
Maintain customer records
Update account information
Develop long-term solutions
Deliver recommendations
How You'll Work.
Team & Collaboration
Cross functional teams; Internal stakeholder teams
Communication Scope
Customer communication
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