Evolving Web
Internet
AccountManager-DigitalProjects
Neural analysis suggests this role is
optimal for Senior candidates.
“Account Manager - Digital Projects at Evolving Web. Skills: Account management, Client relationship management, Digital project management, Sales. Serve as the lead point of contact for clients (both large-scale web design and development projects, and ongoing evolution and support projects). Deepen understanding of Evolving Web’s services and strengths and how we support our clients”
What You'll Achieve.
Foster client relationships and build client success; Understand the long-term objectives of clients; Ensure the timely and successful delivery of projects according to customer needs and objectives; Track key account metrics and report on the status of all accounts
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
6+ years experience of working in the account management space, 3-5 years of agency experience, preferably in digital marketing, Proven track record of successfully managing web design and development projects, Understanding of Evolving Web’s services and how to position them, Excellent listener and ability to understand client needs, Good estimation skills, Follow and understand digital best practices, technologies, and trends, Motivated by managing client relationships and handling multiple projects at once, Comfortable with public speaking and presenting to stakeholders, Experience using CRM and project management software, Experience tracking goals and results, Contribute to the culture of the agency and participate in activities that develop a feeling of belonging to it, Excellent communication skills in English, Experience supervising others, Experience selling to the US market
Nice to Have
Background in digital design, development, or marketing, Experience using Drupal or WordPress, Experience working with institutional clients, Exceptional self-management and proactive communication skills
What You'll Do.
Serve as the lead point of contact for clients (both large-scale web design and development projects
and ongoing evolution and support projects)
Deepen understanding of Evolving Web’s services and strengths and how we support our clients
Understand each client’s business model
Build and maintain strong
long-lasting client relationships
Negotiate contracts with new clients and manage contract renewals
Develop trusted relationships with stakeholders
Ensure the timely and successful delivery of projects according to customer needs and objectives
Clearly communicate the progress to clients and to the leadership team
Work with the sales team to understand client needs and look for opportunities to expand our service offering
Forecast and track key account metrics and report on the status of all accounts
Assist with challenging client requests and know when to escalate to the leadership team
How You'll Work.
Team & Collaboration
Collaborate with our project management team; Collaborate with our sales team; Take the lead in client communications; Work with the sales team to understand client needs and look for opportunities to expand our service offering; Contribute to the culture of the agency and participate in activities that develop a feeling of belonging to it; Use tools such as Slack to stay engaged with your team and contribute to the company culture; Collaborative work process
Communication Scope
Excellent communication skills in English; Excellent listener; Ability to understand client needs; Comfortable with public speaking and presenting to stakeholders; Clearly communicate the progress to clients and to the leadership team; Proactive communication skills
Process & Methodology
Proven track record of successfully managing web design and development projects, Ensure the timely and successful delivery of projects according to customer needs and objectives, Project management software
Full Job Description
Do you want to work at a growing digital agency to foster client relationships and build client success? Do you enjoy collaborating on technical and creative strategies, tracking project progress and success, and working to understand the long-term objectives of clients? We want to evolve with you! We are looking for someone with 6+ years experience of working in the account management space. In this role, you’ll collaborate with our project management team and our sales team and take the lead in client communications. **In your role as Account Manager, you will be expected to** * Serve as the lead point of contact for clients (both large-scale web design and development projects, and ongoing evolution and support projects) * Deepen your understanding of Evolving Web’s services and strengths and how we support our clients * Understand each client’s business model * Build and maintain strong, long-lasting client relationships * Negotiate contracts with new clients and manage contract renewals * Develop trusted relationships with stakeholders * Ensure the timely and successful delivery of projects according to customer needs and objectives * Clearly communicate the progress to clients and to the leadership team * Work with the sales team to understand client needs and look for opportunities to expand our service offering * Forecast and track key account metrics and report on the status of all accounts * Assist with challenging client requests and know when to escalate to the leadership team **Requirements** **What kind of skillset do you need to be successful in your role within the Evolving community?** * You have 3-5 years of agency experience, preferably in digital marketing * You have a proven track record of successfully managing web design and development projects * You have an understanding of Evolving Web’s services and how to position them * You are an excellent listener and have the ability to understand client needs * You have good estimation skills * You f
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