Cloudtalk
SaaS
AccountManager(Czech/SlovakSpeaker)
“Account Manager (Czech/Slovak Speaker) at Cloudtalk. Skills: Customer Retention, Portfolio Expansion, Customer Success, B2B SaaS, Commercial outcomes, Revenue owner. Own Customer Retention and Portfolio Expansion. Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients' KPIs”
What You'll Achieve.
Own Customer Retention and Portfolio Expansion; Accountable for their success metrics and the health of your book of business; Consistently translating CloudTalk's capabilities into measurable ROI for clients; Consistently hit retention targets quarter over quarter; Churn on your accounts should never come as a surprise; Know your accounts well enough to see expansion plays before clients do; Track them in HubSpot and your analytics stack, and intervene early — before issues become escalations; Drive toward $100M ARR
Industry & Context.
Build proactive save strategies; Intervene early — before issues become escalations
Czech/Slovak Speaker
What They're Looking For.
Must Have
2+ years in Account Management or Customer Success in B2B SaaS, Proven ownership of a book of business independently, Experience owning customer health metrics, Comfortable running Executive Business Reviews and navigating multi-stakeholder accounts up to C-suite, Highly commercial mindset, Data-driven, Technical aptitude, Business fluency in English and Czech/Slovak
Nice to Have
Familiarity with CS/AM tooling: HubSpot, Gainsight, Planhat, or similar
What You'll Do.
Own Customer Retention and Portfolio Expansion
Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients' KPIs
Lead the full renewal cycle across your portfolio
Identify and close organic growth opportunities within your portfolio
Build and maintain customer health frameworks for your book of business
Act as the voice of your clients inside CloudTalk
How You'll Work.
Team & Collaboration
Partner closely with Product, Support, and Customer Engineering to resolve issues, surface feedback, and influence the roadmap
Communication Scope
Business fluency in English and Czech/Slovak; Run regular Executive Business Reviews; Navigate multi-stakeholder accounts up to C-suite
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