Keywords Studios
Video Games
AccountManager-CommunityManagement-VideoGames
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Manager - Community Management - Video Games at Keywords Studios. Skills: Account Management, Community Management, Client Relations. Manage client relationships. Ensure client satisfaction”
What You'll Achieve.
Client Retention
Industry & Context.
Analyze problems; Recommend and implement effective solutions
Availability to work in European time zone
What They're Looking For.
Must Have
Minimum of 2 years’ experience in Project Management/Community Management Lead or similar role in the Video Games industry on successful games, Availability to work in European time zone, Leadership skills and ability to properly handle an extended team, Good understanding of social media / community management as a function within the video game industry, A ‘can-do’ attitude and great communication skills, Client-facing and negotiation skills, Ability to work effectively and decisively under pressure, Ability to handle multiple project types concurrently and prioritize tasks, Ability to prepare and control a work schedule and deliver to budget, Ability to prepare, interpret, and effectively utilize management information reports, Ability to analyze problems, recommend and implement effective solutions to difficult and politically sensitive problems, Superior competency using spreadsheet software
Nice to Have
Understanding and experience in different social media channels: Discord, Twitter and Facebook
What You'll Do.
Manage client relationships
Ensure client satisfaction
Deliver work in scope
Assist with client pitches
Submit client invoices
Drive AI adoption for Community Management
Research and implement AI-enabled solutions
Ensure teams are up to date with training
Propose tech-enabled solutions
How You'll Work.
Team & Collaboration
Line management of CM Leads and Community teams; Close collaboration with Strategists; Collaboration with Project Managers for Creative Production needs; Collaboration with the Influencer team; Work with multiple teams across capabilities
Communication Scope
Timely, clear, and regular communication; Client-facing communication
Process & Methodology
Manage project teams, Delivery of all work in scope, on time and to the highest standard, Prepare and control a work schedule, Deliver to budget
Full Job Description
Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - **Engage** \- which is one of the fastest-growing Service Lines at Keywords Studios. Engage provides**technical support, community management, and trust & safety** services for a wide range of AAA and Indie studios in the gaming industry. Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥 **Role overview** The **Account Manager** is responsible for the delivery of work to their assigned clients. Operating as a strategic partner, they will maintain close working relationships with clients to ensure they are informed on and happy with the status of our services. As the main point of accountability for client satisfaction, they will manage the successful and profitable delivery of all capabilities. This will require the line management of CM Leads and Community teams assigned to their project, as well as close collaboration with Strategists, Project Managers for Creative Production needs, and the Influencer team. **Responsibilities** * **Client strategic partnership:** Maintain a deep understanding of the client’s business and operate as a trusted strategic partner, helping them achieve their goals for social and community. * **Communication:** Ensure client expectations are continually managed via timely, clear, and regular communication. * **Management:** Manage project teams - including line management of CM Leads - taking responsibility for the delivery of all work in scope, on time and to the highest standard. * **Collaboration:** Work with multiple teams across capabilities to provide a seamless service to clients that’s strategically aligned. * **Busines
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