Fin
AI Customer Agent
AccountManager(Commercial)
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Manager (Commercial) at Fin. Skills: Sales, Account Management, Customer Relationship Management. Drive Pipeline and Revenue. Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts”
What You'll Achieve.
Hitting and exceeding quota; Deliver accurate weekly forecasting; Ensure long-term partnership and success; Solve customer problems; Ensure complex deals are successfully closed; Connect solution directly to customer KPIs and long-term value
Industry & Context.
Ability to translate complex features into clear business outcomes
What They're Looking For.
Must Have
3+ years in a B2B SaaS closing role, Consistent track record of hitting and exceeding quota, Demonstrable ability to proactively generate your own pipeline, Effectively managing your overall book of business, Business acumen, Experience in value-based selling, ROI articulation, Effective negotiation, Commitment to autonomously learning about AI and technical concepts, Ability to translate complex features into clear business outcomes for both technical and non-technical buyers, Ability to lead and collaborate with internal teams, Managing projects, Keeping stakeholders informed to move deals forward, Clear, concise written and verbal communication skills, Proven ability to tailor your message to various audiences, Exceptional written and verbal communicator, High degree of coachability, Intellectual curiosity, Continuous drive for learning and self-improvement
Nice to Have
Experience in CS, CX, or CRM is a significant advantage, Experimentation & building is encouraged & celebrated
What You'll Do.
Drive Pipeline and Revenue
Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts
Secure Customer Renewals
Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success
Execute a Strategic Sales Process
data-driven approach to your sales efforts
using data to prioritize activities and deliver accurate weekly forecasting
Act as a Consultative Partner
Utilize strategic selling skills like value selling and ROI analysis to solve customer problems
Multithread within accounts and provide consistent
industry-specific advice throughout the sales and account life-cycle
Master Product and AI Fluency
Develop a deep understanding of Fin's product suite
particularly our AI capabilities
and articulate how our solution connects directly to customer KPIs and long-term value
Strengthen Customer Relationships
Build relationships with customers by understanding their support workflows
and executive priorities
positioning yourself as a credible
How You'll Work.
Team & Collaboration
Lead Cross-Functional Account Teams; Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed; Collaborate with internal teams; Managing projects; Keeping stakeholders informed
Communication Scope
Clear, concise written and verbal communication skills; Proven ability to tailor your message to various audiences; Exceptional written and verbal communicator
Full Job Description
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performingAI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? As an Account Manager (Commercial), you will be a key member of the team leading the growth of our existing book of business in EMEA. We’re building a world-class sales organization, and the road ahead is going to be very exciting. At Fin, we are focused on building long lasting relationships with our customers. We are asking customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Management team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is opportunity for progression, creativity, and ownership. What will I be doing? Drive Pipeline and Revenue: Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts. Secure Customer Renewals: Proactively manage the rene
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