Vonage
cloud communications
AccountManagerCCaaSUK
“Account Manager - CCaaS UK at Vonage. Skills: Account Management, Consultative Selling, Customer Success, Salesforce CRM. Drive customer satisfaction, adoption, enablement, and value outcomes. Coordinate cross-functional motions for customer success and growth”
What You'll Achieve.
customer satisfaction; adoption; enablement; realization of value outcomes; sustained customer success; growth; retention; advocacy; continuous improvement; revenue attainment
Industry & Context.
problem-solving; systematic approach; managed approach; Analytical skills
Occasional visits to London Office, Legal authorization to work in the UK
What They're Looking For.
Must Have
5+ Years of prior experience in consultative, solution selling to business clients, prior account management experience, familiarity with customer success organizations, Managing Mid Market to Enterprise size Accounts, track record of meeting and exceeding targets, Experience and ability to interact with and influence C-level executives, empathy for customers, relationship-building skills, Excellent presentation skills, orientation toward problem-solving with a systematic and managed approach, Technical aptitude with an ability to understand SaaS and software business models, Knowledge of Salesforce CRM, Legal authorization to work in the UK
Nice to Have
Understanding of the full range of products and services provided by Vonage Business, Demonstrated proficiency in all areas of Account Management, interpersonal skills, communication skills, commercial skills, Analytical skills to evaluate and interpret product and service-related situations, Familiarity with Salesforce. com and Slack and other communication tools, Excellent communication skills, including writing, speaking and listening, Ability to Build and maintain solid and lasting customer relationships, Evidenced example of upsell and cross selling within the SaaS arena, Overcome objections of prospective customers, Handle unsolicited prospect visits, calls and contacts and turn them into positive revenue attainment, Create convincing proposals and documentation, Apply analytical skills to evaluate and interpret complex channel, partner, product and sales-related situations, Work cross-functionally to coordinate and integrate diverse teams and inputs into sales-focused strategy development
What You'll Do.
Drive customer satisfaction
Coordinate cross-functional motions for customer success and growth
Manage customer retention
Manage a portfolio of larger customers
Ensure Vonage sustains incumbency in existing accounts
Document customer responses and issue resolution progress
Provide feedback to care
program management and finance
Identify process effectiveness and efficiency improvement opportunities
Analyze customer base coverage models
Generate routes for improvement
Leverage relationships with internal teams to address customer needs
How You'll Work.
Team & Collaboration
Coordinate cross-functional motions for sustained customer success; Leverage working relationships with internal product, sales, and marketing teams; Work with fellow team members to identify process improvement opportunities; Work cross-functionally to coordinate and integrate diverse teams and inputs
Communication Scope
presentation skills; writing skills; speaking skills; listening skills
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