DoiT
Tech / AI / Software
AccountManager,Canada
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Manager, Canada at DoiT. Skills: Account Management, Customer Success, Customer Engineering, Cloud Intelligence. Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs. Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth”
What You'll Achieve.
retain 100% of DoiT’s existing customers; show value and potential opportunities for revenue growth; ensuring customer satisfaction is of the highest level
Industry & Context.
analytical; able to “zoom” in/out from the big picture to the minutiae; solve complex multicloud problems
What They're Looking For.
Must Have
2+ years of experience in an Account Management/Customer Success/Customer Engineering role, 3+ years experience at a technology company, verbal/written communication skills, technical skills that enable you to engage productively with technical teams, ability to build influential relationships, Great operational/administration skills, analytical, detail-oriented, able to “zoom” in/out from the big picture to the minutiae, A desire to grow within the organization and continuously broaden your skill sets, A great sense of humor and enjoys having fun at work
Nice to Have
Experience with AWS, GCP, or other major public clouds, Experience in the FinOps Ecosystem, Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications), Additional languages
What You'll Do.
Develop a deep understanding of our business
our cloud management platform
support and services and how they help our clients
context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth
Manage customer-related support escalations to resolution
ensuring customer satisfaction is of the highest level
Negotiate and close long-term commitments with key stakeholders
balancing the requirements of the customer
the vendor and the company's interests
Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions
Establish a regular cadence with the complete portfolio of your customers as part of your book of business
Balancing the requirements of large strategic customers and fast-growing emerging clients
Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests
Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles
Deliver regular quarterly reviews with customers
tracking active project timelines
projected spending on respective cloud platforms and feedback on DoiT support & engagement
Identify Cost Optimization opportunities within the Customer Cloud environment
Work with Cloud Vendors Sales Rep on mutual customers
How You'll Work.
Team & Collaboration
own communication with the respective vendor teams; Work with Cloud Vendors Sales Rep on mutual customers; Provide customer feedback and requests to engineering teams
Communication Scope
verbal/written communication skills; ability to build influential relationships
Process & Methodology
tracking active project timelines
Full Job Description
Location Our Account Manager will be an integral part of our North America team. This role is based remotely in the Canada, preferably in the eastern part of Canada. Who We Are DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. The Opportunity The role of DoiT’s Account Management team is to nurture relationships with existing customers, identify valuable ways to engage further with customers, provide a trusted point of contact for the cloud vendor teams regarding accounts’ growth opportunities and to retain 100% of DoiT’s existing customers. Responsibilities Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs. Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth. Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level. Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests. Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions. Establish a regular cadence with the complete port
Applying for this Account Manager, Canada role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about DoiT?
Real rants from real employees. Read before you apply.