Sutherland
Banking and Financial Services
AccountManagerBFSI
“Account Manager - BFSI at Sutherland. Skills: Account Management, Client Advocacy, People Management. Managing Cluster/Community Performance. Complete weekly coaching sessions and triads”
What You'll Achieve.
achieve operational goals
Industry & Context.
analytical be able to interpret data, identify trends, and make suggestions for improvements; Demonstrated leadership be able to take the lead in making improvements and resolving issues
What They're Looking For.
Must Have
Three years of operations and management process transformation experience, Four to Five years of banking / financial services/fintech experience – knowledgeable on Customer Service processes, and services, Experience in managing, and directing associates/sr associates, team manager resources spanning 100 to 150 for Manager, analytical be able to interpret data, identify trends, and make suggestions for improvements, Demonstrated leadership be able to take the lead in making improvements and resolving issues, Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives, verbal and written communication be able to communicate in a clear, constructive, and professional manner
Nice to Have
A Bachelor’s Degree is preferred but not required
What You'll Do.
Managing Cluster/Community Performance
Complete weekly coaching sessions and triads
Complete weekly huddles and come up with Team strategy to achieve operational goals
Partner with Operations Manager on Continuous Improvement activities
training and action plans
Accomplish weekly deliverables
such as: Coaching compliance inclusive of RCAs and action Plans
Team attendance infractions insights thru internal Sutherland attendance tool
Provide ideas that can help the client improve their product
processes and/or policies
Set up accountability discussions on attendance and performance challenges
Determine training needs to equip staff with fundamental skills and knowledge
Keep employees in the loop for any internal and external updates
How You'll Work.
Team & Collaboration
Partner with Operations Manager on Continuous Improvement activities, training and action plans
Communication Scope
verbal and written communication be able to communicate in a clear, constructive, and professional manner
Process & Methodology
Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
Applying for this Account Manager - BFSI role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Sutherland?
Real rants from real employees. Read before you apply.