Wix
Technology
AccountManager
Neural analysis suggests this role is
optimal for mid candidates.
“Account Manager at Wix. Skills: Customer Success, Account Management, AI Platforms. Own relationships with business customers. Nurture relationships with business customers”
What You'll Achieve.
Drive account growth; Ensure renewals; Ensure upsells; Ensure cross-sells; Mitigate churn; Ensure long-term retention; Help customers achieve objectives
Industry & Context.
Problem-solving abilities
What They're Looking For.
Must Have
6+ years account management, 6+ years customer success, Manage mid-market customers, Manage enterprise customers, B2B technology company experience, SaaS experience, AI experience, Developer tools experience, ML experience, Related technology sectors experience, Drive account growth, Drive renewals, Drive customer satisfaction, Exceptional communication skills, Exceptional presentation skills, Exceptional relationship-building skills, Problem-solving abilities, Organized, Comfortable in high-growth environment, Comfortable in fast-changing environment, Builder's mindset
Nice to Have
Startup experience, Experience with AI platforms, Experience with developer-focused solutions, Technical customer onboarding experience
What You'll Do.
Own relationships with business customers
Nurture relationships with business customers
Serve as primary point of contact
Serve as trusted advisor
Ensure successful onboarding
Ensure adoption of platform
Ensure ongoing engagement with platform
Identify opportunities for account growth
Drive opportunities for account growth
Monitor customer health
Monitor customer satisfaction
Ensure long-term retention
Translate customer feedback
Translate customer needs
Collaborate with sales
Collaborate with product
Collaborate with marketing
Collaborate with support
Deliver business reviews
Help customers achieve objectives
Build AI-powered workflows
Scale how team manages accounts
Scale how team tracks customer health
Define operating motion
Establish scalable playbooks
Establish scalable tooling
Establish AI-assisted processes
How You'll Work.
Team & Collaboration
Collaborate with sales; Collaborate with product; Collaborate with marketing; Collaborate with support
Communication Scope
Presentation skills; Relationship building
Full Job Description
We're building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As an Account Manager, you'll be instrumental in managing business customers (from SMB to enterprise), nurturing long-term partnerships, ensuring they realize maximum value from our platform, championing their success, and identifying opportunities for growth. This role is ideal for a customer-centric professional who thrives in a fast-paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. You'll have a foundational role in scaling our business, advocating for our customers, and shaping a best-in-class customer experience. We’re building the go-to-market team for Base44, an AI-powered software development platform. Responsibilities: * Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisor * Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform * Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells * Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention * Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams * Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience * Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives * Use AI tools proactively to enhance your own productivity and the team's from drafting - communications and synthesizing customer insights to building lightweight internal tools that reduce manual work * Maintain and continuously improve how we work - building automations, templates, and AI-powered workflows that scale how the team manages accounts and tracks customer health * Help
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