Wix
AI-powered software development platform
AccountManager
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“Account Manager at Wix. Skills: Account management, Customer success, relationship management, driving account growth, customer retention. Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisor. Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform”
What You'll Achieve.
driving account growth; renewals; customer satisfaction; long-term retention; helping customers achieve their objectives
Industry & Context.
problem-solving abilities; figuring things out
What They're Looking For.
Must Have
6+ years of account management or customer success experience in a B2B technology company, preferably a startup, Experience managing mid-market and enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors, Proven track record of driving account growth, renewals, and customer satisfaction, Exceptional communication, presentation, and relationship-building skills, problem-solving abilities and a passion for helping clients achieve their goals, Organized, proactive, and comfortable operating in a high-growth, fast-changing environment, A builder's mindset: you're comfortable experimenting with AI tools, automating repetitive tasks, and figuring things out — you don't wait for a system to exist before creating one
Nice to Have
Experience with AI platforms, developer-focused solutions, or technical customer onboarding
What You'll Do.
Own and nurture relationships with our business customers
serving as their primary point of contact and trusted advisor
Ensure successful onboarding
and ongoing engagement with the Base44 platform
Identify and drive opportunities for account growth
Proactively monitor customer health
and satisfaction to mitigate churn and ensure long-term retention
Translate customer feedback and needs into actionable insights for the product
Develop and deliver regular business reviews
demonstrating ROI and helping customers achieve their objectives
Use AI tools proactively to enhance your own productivity and the team's from drafting - communications and synthesizing customer insights to building lightweight internal tools that reduce manual work
Maintain and continuously improve how we work - building automations
and AI-powered workflows that scale how the team manages accounts and tracks customer health
Help define our operating motion from day one - establishing scalable playbooks
and AI-assisted processes that grow with the team
How You'll Work.
Team & Collaboration
Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience
Communication Scope
Exceptional communication; presentation
Full Job Description
We're building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As an Account Manager, you'll be instrumental in managing business customers (from SMB to enterprise), nurturing long-term partnerships, ensuring they realize maximum value from our platform, championing their success, and identifying opportunities for growth. This role is ideal for a customer-centric professional who thrives in a fast-paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. You'll have a foundational role in scaling our business, advocating for our customers, and shaping a best-in-class customer experience. We’re building the go-to-market team for Base44, an AI-powered software development platform. Responsibilities: * Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisor * Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform * Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells * Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention * Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams * Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience * Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives * Use AI tools proactively to enhance your own productivity and the team's from drafting - communications and synthesizing customer insights to building lightweight internal tools that reduce manual work * Maintain and continuously improve how we work - building automations, templates, and AI-powered workflows that scale how the team manages accounts and tracks customer health * Help
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