Wix
Technology
AccountManager
Neural analysis suggests this role is
optimal for mid candidates.
“Account Manager at Wix. Skills: Account management, Customer success, AI, SaaS. Nurture relationships with business customers. Serve as primary point of contact”
What You'll Achieve.
Ensure customer satisfaction; Drive business expansion; Achieve customer objectives; Mitigate churn; Ensure long-term retention
Industry & Context.
Problem-solving abilities
What They're Looking For.
Must Have
6+ years account management, 6+ years customer success, Experience managing mid-market customers, Experience managing enterprise customers, Experience in SaaS, Experience in AI, Experience in developer tools, Experience in ML, Proven track record driving account growth, Proven track record driving renewals, Proven track record driving customer satisfaction, Exceptional communication skills, Exceptional presentation skills, Exceptional relationship-building skills, Problem-solving abilities, Builder's mindset
Nice to Have
Experience in B2B technology company, Startup experience, Experience with AI platforms, Experience with developer-focused solutions, Experience with technical customer onboarding
What You'll Do.
Nurture relationships with business customers
Serve as primary point of contact
Serve as trusted advisor
Ensure successful onboarding
Ensure platform adoption
Ensure ongoing engagement
Identify opportunities for account growth
Monitor customer health
Ensure long-term retention
Translate customer feedback
Translate customer needs
Provide actionable insights
Collaborate with sales
Collaborate with product
Collaborate with marketing
Collaborate with support
Deliver seamless client experience
Deliver positive client experience
Develop business reviews
Deliver business reviews
Help customers achieve objectives
Use AI tools proactively
Synthesize customer insights
Build lightweight internal tools
Maintain operating procedures
Improve operating procedures
Build AI-powered workflows
Scale account management
Scale customer health tracking
Define operating motion
Establish scalable playbooks
Establish scalable tooling
Establish AI-assisted processes
How You'll Work.
Team & Collaboration
Collaborate with sales; Collaborate with product; Collaborate with marketing; Collaborate with support
Communication Scope
Presentation skills; Relationship-building skills
Full Job Description
We're building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As an Account Manager, you'll be instrumental in managing business customers (from SMB to enterprise), nurturing long-term partnerships, ensuring they realize maximum value from our platform, championing their success, and identifying opportunities for growth. This role is ideal for a customer-centric professional who thrives in a fast-paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. You'll have a foundational role in scaling our business, advocating for our customers, and shaping a best-in-class customer experience. We’re building the go-to-market team for Base44, an AI-powered software development platform Responsibilities: * Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisor * Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform * Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells * Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention * Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams * Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience * Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives * Use AI tools proactively to enhance your own productivity and the team's from drafting - communications and synthesizing customer insights to building lightweight internal tools that reduce manual work * Maintain and continuously improve how we work - building automations, templates, and AI-powered workflows that scale how the team manages accounts and tracks customer health * Help d
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