Wix
Technology
AccountManager
“Account Manager at Wix. Skills: Account management, Customer success, AI, SaaS. Nurture relationships with business customers. Serve as primary point of contact”
What You'll Achieve.
Ensure customer satisfaction; Drive business expansion; Achieve customer objectives; Mitigate churn; Ensure long-term retention
Industry & Context.
Problem-solving abilities
What They're Looking For.
Must Have
6+ years account management, 6+ years customer success, Experience managing mid-market customers, Experience managing enterprise customers, Experience in SaaS, Experience in AI, Experience in developer tools, Experience in ML, Proven track record driving account growth, Proven track record driving renewals, Proven track record driving customer satisfaction, Exceptional communication skills, Exceptional presentation skills, Exceptional relationship-building skills, Problem-solving abilities, Builder's mindset
Nice to Have
Experience in B2B technology company, Startup experience, Experience with AI platforms, Experience with developer-focused solutions, Experience with technical customer onboarding
What You'll Do.
Nurture relationships with business customers
Serve as primary point of contact
Serve as trusted advisor
Ensure successful onboarding
Ensure platform adoption
Ensure ongoing engagement
Identify opportunities for account growth
Monitor customer health
Ensure long-term retention
Translate customer feedback
Translate customer needs
Provide actionable insights
Collaborate with sales
Collaborate with product
Collaborate with marketing
Collaborate with support
Deliver seamless client experience
Deliver positive client experience
Develop business reviews
Deliver business reviews
Help customers achieve objectives
Use AI tools proactively
Synthesize customer insights
Build lightweight internal tools
Maintain operating procedures
Improve operating procedures
Build AI-powered workflows
Scale account management
Scale customer health tracking
Define operating motion
Establish scalable playbooks
Establish scalable tooling
Establish AI-assisted processes
How You'll Work.
Team & Collaboration
Collaborate with sales; Collaborate with product; Collaborate with marketing; Collaborate with support
Communication Scope
Presentation skills; Relationship-building skills
Applying for this Account Manager role?
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