Wheel
Healthcare
AccountManager
“Account Manager at Wheel. Skills: Account Management, Customer Success, Revenue Growth, AI Tools. Own and grow a portfolio of mid-market and enterprise clients. Ensure customer satisfaction”
What You'll Achieve.
Meet annual revenue retention and growth targets
Industry & Context.
Analytical skills; Proactive approach to addressing client needs and issues
What They're Looking For.
Must Have
3–5 years in account management or customer success, 2+ years in healthcare or digital health, Experience leading renewal and upsell negotiations with enterprise-level stakeholders, Bachelor's degree in Business, Marketing, Healthcare Management, or a related field (or equivalent work experience)
Nice to Have
Preferred locations include Bay Area, CA, Austin, TX, Secondary locations are Chicago, IL, Atlanta, GA, Boston, MA, New York City, Denver, CO and Seattle, WA
What You'll Do.
Own and grow a portfolio of mid-market and enterprise clients
Ensure customer satisfaction
Drive revenue growth through upselling and cross-selling
Serve as primary point of contact for clients
Understand client business needs
Leverage AI-powered tools and workflows
multi-threaded relationships
Lead regular executive business reviews
Proactively monitor client health
Gather client insights for product improvement
Develop and execute strategic account plans
Identify and close upsell and cross-sell opportunities
Lead contract renewals
Develop deep understanding of virtual health products
Coordinate onboarding for new clients
Provide ongoing client support
How You'll Work.
Team & Collaboration
Partner with Product, Clinical Operations, Network Operations, and Support; Represent the voice of the customer internally; Contribute to team playbooks and best practices; Actively lift teammates
Communication Scope
Exceptional communicator at all organizational levels; Distilling complex client needs into clear action plans; Building trust through responsiveness and follow-through
Applying for this Account Manager role?
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How to Apply on Ashby
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- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
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What do employees actually say about Wheel?
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