Wheel
Healthcare
AccountManager
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“Account Manager at Wheel. Skills: Account Management, Customer Success, Revenue Growth, AI Tools. Own and grow a portfolio of mid-market and enterprise clients. Ensure customer satisfaction”
What You'll Achieve.
Meet annual revenue retention and growth targets
Industry & Context.
Analytical skills; Proactive approach to addressing client needs and issues
What They're Looking For.
Must Have
3–5 years in account management or customer success, 2+ years in healthcare or digital health, Experience leading renewal and upsell negotiations with enterprise-level stakeholders, Bachelor's degree in Business, Marketing, Healthcare Management, or a related field (or equivalent work experience)
Nice to Have
Preferred locations include Bay Area, CA, Austin, TX, Secondary locations are Chicago, IL, Atlanta, GA, Boston, MA, New York City, Denver, CO and Seattle, WA
What You'll Do.
Own and grow a portfolio of mid-market and enterprise clients
Ensure customer satisfaction
Drive revenue growth through upselling and cross-selling
Serve as primary point of contact for clients
Understand client business needs
Leverage AI-powered tools and workflows
multi-threaded relationships
Lead regular executive business reviews
Proactively monitor client health
Gather client insights for product improvement
Develop and execute strategic account plans
Identify and close upsell and cross-sell opportunities
Lead contract renewals
Develop deep understanding of virtual health products
Coordinate onboarding for new clients
Provide ongoing client support
How You'll Work.
Team & Collaboration
Partner with Product, Clinical Operations, Network Operations, and Support; Represent the voice of the customer internally; Contribute to team playbooks and best practices; Actively lift teammates
Communication Scope
Exceptional communicator at all organizational levels; Distilling complex client needs into clear action plans; Building trust through responsiveness and follow-through
Full Job Description
Job Title: Account Manager Location: Remote USA, Preferred locations include Bay Area, CA, Austin, TX, and secondary locations are Chicago, IL, Atlanta, GA, Boston, MA, New York City, Denver, CO and Seattle, WA About the Company Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com http://www.wheel.com. About the Role As an Account Manager at Wheel, you will own and grow a portfolio of mid-market and enterprise clients, operating as a trusted advisor at the intersection of client success, consultative sales, and healthcare innovation. Your focus will be on ensuring customer satisfaction, maximizing retention, and driving revenue growth through upselling and cross-selling opportunities. You will serve as the primary point of contact for our clients, understanding their business needs, and helping them leverage our solutions to achieve their healthcare goals and expand Wheel’s footprint within their organizations. You will operate with a high degree of autonomy, drive strategic conversations, and leverage AI-powered tools and workflows to deliver exceptional client outcomes. What You’ll Do - Client Relationship Management: Build deep, multi-threaded relationships across client organizations — from front-line operators to C-suite — serving as the primary point of contact and leading regular executive business reviews. - Customer Success & Feedback: Proactively monitor client health, resolve issues swiftly, and gather client insights to contribute to product improvement ef
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