AccountManager

SUMMARY Account Managers manage, supervise, and coordinate the activities of all assigned Security Officers at the field level, and execute all tasks related to maintaining prescribed standards in compliance with Standard Operating Procedures. Our clients range from Class-A Office Buildings, Luxury Residential Properties, Distilleries, Fortune 500 Companies, Financial Institutions, Telecommunications Companies, manufacturing and industrial factories, Hospitals, and many others. ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned by the Branch General Manager / Senior Operations Manager. Maintains security operations business plans to include all program requirements, labor hours, cycle, production costs, and image. Provides input to the development of service strategy and research and development of new and emerging services Maintains accountability for ensuring the successful implementation of new contract start-up, including personnel requirements, materials, training, subcontract, facility, tooling, and equipment needs. Takes a proactive approach in meeting client needs; meets with clients regularly, listens to issues, provides security and technical expertise, and offers solutions. Ensure complete customer satisfaction Ensures all established costs, quality, and delivery commitments are met Organizes operating activities with all other functions of the organization and suppliers to obtain optimum service and utilization of human resources and equipment; creates action plans around key problem areas and constraints Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage Performs administrative activities associated with the effective management of assigned account operations, including compiling, storing, and retrieving data for reports Partners with Human Resources to ensure thorough training of all assigned employees in client, company, go