VSP Vision
AccountManager
“Account Manager at VSP Vision. Skills: account management, client service, relationship management, problem solving. Manage assigned book of client business, serving as advisor on client service and operations-related issues. Contribute to corporate-wide efforts to develop efficient and effective processes”
What You'll Achieve.
achieve and maintain high satisfaction levels; client retention; gain adoption within each account; drive growth and retention
Industry & Context.
Proven problem identification and solving capabilities; Proactively monitor clients to identify problematic issues; Escalate client issues to the appropriate business partners and drive solutions as needed
Participate in key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by client
What They're Looking For.
Must Have
2+ years of account management experience and/or client service experience, Effective interpersonal and communication skills with ability to influence internal and external business partners, Experience participating in client-related project teams, Demonstrated ability to manage multiple concurrent account implementations, clientroker/consultant requests, and business needs, Ability to develop and maintain a understanding of business objectives, products, services, processes, competitive landscape, and business environment, Proven ability to adapt to change quickly and work effectively within an agile environment, Proven problem identification and solving capabilities
Nice to Have
Knowledge of insurance platform technologies
What You'll Do.
Manage assigned book of client business
serving as advisor on client service and operations-related issues
Contribute to corporate-wide efforts to develop efficient and effective processes
Collaborate with internal and external business partners on strategies that drive growth and retention
Develop and maintain relationships with clients
Function as primary service contact to achieve and maintain high satisfaction levels and client retention
Market the value of programs
and services to gain adoption within each account
Facilitate client-related marketing initiatives
Develop and manage account plans
Develop and maintain an understanding of compliance-related items
Participate in key client meetings
Develop and manage the implementation process to ensure client accounts are implemented according to requirements and performance standards
Work with internal and external business partners to address custom client requirements
Manage client contract
and related activities
Collaboratively manage client and member communication strategies and collateral deployment
Responsible for report compilation and distribution
Interpret reporting requirements and successfully position those reports to clients
Proactively monitor clients to identify problematic issues
Escalate client issues to the appropriate business partners and drive solutions as needed
How You'll Work.
Team & Collaboration
Collaborate with internal and external business partners on strategies that drive growth and retention; Work with internal and external business partners to address custom client requirements; Collaboratively manage client and member communication strategies and collateral deployment; Escalate client issues to the appropriate business partners and drive solutions as needed
Communication Scope
Effective interpersonal and communication skills with ability to influence internal and external business partners; client communication strategies; member communication strategies
Process & Methodology
Develop and manage the implementation process, manage multiple concurrent account implementations
Applying for this Account Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about VSP Vision?
Real rants from real employees. Read before you apply.