Towne Park

Hospitality Services

AccountManager

$80–80k Walnut Creek, California, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Account Manager at Towne Park. Skills: Account performance management, Financial management, Client satisfaction, Guest satisfaction. Oversee Towne Park account. Manage account performance”

What You'll Achieve.

Ensure account performance; Meet financial objectives; Meet guest satisfaction objectives; Meet client satisfaction objectives; Positively move metrics

Industry & Context.

Hospitality Services
Eligibility Requirements

Drive manual transmission, 10% travel, Work extended hours, Work evenings, Work weekends, Lift up to 50 pounds, Lift up to 75 pounds, Push 75 pounds, Pull 75 pounds, Push 100 pounds, Pull 100 pounds, Push wheelchair 350 pounds, Pull wheelchair 350 pounds

What They're Looking For.

Must Have

Minimum 2 years related experience, Valid driver's license, Clean driving record, At least 18 years of age, Pass criminal background check, Pass MVR check, Pass drug screen

Nice to Have

Associate's degree preferred, Knowledge of general business practices, Knowledge of accounting, Knowledge of human resources, Knowledge of customer service

What You'll Do.

Oversee Towne Park account

Manage account performance

Drive business metrics

Ensure high performance

Improve financial performance

Improve account profitability

Maximize contractual opportunities

Move metrics for forecasting

Move metrics for productivity

Move metrics for claims

Move metrics for customer service

Move metrics for turnover

Manage associate scheduling

Manage associate overtime

Ensure timely reports

Ensure accurate reports

Utilize business systems

Ensure policy compliance

Engage in recruitment

Foster associate retention

Respond to associate feedback

Provide associate orientation

Provide on-the-job training

Recognize great performance

Provide growth opportunities

Train performers needing improvement

Coach performers needing improvement

Develop future leaders

Conduct performance appraisals

Provide feedback to direct reports

Provide coaching to direct reports

Hold associate meetings

Practice positive discipline

Provide performance documentation

Delegate responsibilities

Allocate decision making

Ensure consistent service delivery

Allocate labor resources

Forecast seasonal variances

Plan for seasonal variances

Integrate Towne Park standards

Develop client relationships

Maintain client communication

Follow through on commitments

Maintain site visibility

Focus team on client objectives

Capitalize on business growth opportunities

How You'll Work.

Team & Collaboration

Client staff members; Area Manager; District Manager; Human Resources

Communication Scope

Written communication; Verbal communication; Business communications

Full Job Description

# _**At Towne Park, it’s more than a job, you can make an impact.**_ A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click [here](https://mandatoryview.com/?LicenceId=7b9cf6ca-8bfe-4ae1-9415-d444ae245063&ProductType=OnlineApplicant&SubType=PG) for important notices that may be applicable to you. For more information about our privacy policy, please click [here](http://www.townepark.com/wp-content/uploads/2023/06/CCPA-CPRA-Notice-at-Collection-Applicants_Towne-Park-Careers.pdf). The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives. **Job Details Compensation: **Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $80,000.00. **Additional Compensation:** Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines. **Benefits:** Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedici

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