Towne Park
Hospitality Services
AccountManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Account Manager at Towne Park. Skills: Account performance management, Financial management, Client satisfaction, Guest satisfaction. Oversee Towne Park account. Manage account performance”
What You'll Achieve.
Ensure account performance; Meet financial objectives; Meet guest satisfaction objectives; Meet client satisfaction objectives; Positively move metrics
Industry & Context.
Drive manual transmission, 10% travel, Work extended hours, Work evenings, Work weekends, Lift up to 50 pounds, Lift up to 75 pounds, Push 75 pounds, Pull 75 pounds, Push 100 pounds, Pull 100 pounds, Push wheelchair 350 pounds, Pull wheelchair 350 pounds
What They're Looking For.
Must Have
Minimum 2 years related experience, Valid driver's license, Clean driving record, At least 18 years of age, Pass criminal background check, Pass MVR check, Pass drug screen
Nice to Have
Associate's degree preferred, Knowledge of general business practices, Knowledge of accounting, Knowledge of human resources, Knowledge of customer service
What You'll Do.
Oversee Towne Park account
Manage account performance
Drive business metrics
Ensure high performance
Improve financial performance
Improve account profitability
Maximize contractual opportunities
Move metrics for forecasting
Move metrics for productivity
Move metrics for claims
Move metrics for customer service
Move metrics for turnover
Manage associate scheduling
Manage associate overtime
Ensure timely reports
Ensure accurate reports
Utilize business systems
Ensure policy compliance
Engage in recruitment
Foster associate retention
Respond to associate feedback
Provide associate orientation
Provide on-the-job training
Recognize great performance
Provide growth opportunities
Train performers needing improvement
Coach performers needing improvement
Develop future leaders
Conduct performance appraisals
Provide feedback to direct reports
Provide coaching to direct reports
Hold associate meetings
Practice positive discipline
Provide performance documentation
Delegate responsibilities
Allocate decision making
Ensure consistent service delivery
Allocate labor resources
Forecast seasonal variances
Plan for seasonal variances
Integrate Towne Park standards
Develop client relationships
Maintain client communication
Follow through on commitments
Maintain site visibility
Focus team on client objectives
Capitalize on business growth opportunities
How You'll Work.
Team & Collaboration
Client staff members; Area Manager; District Manager; Human Resources
Communication Scope
Written communication; Verbal communication; Business communications
Full Job Description
# _**At Towne Park, it’s more than a job, you can make an impact.**_ A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click [here](https://mandatoryview.com/?LicenceId=7b9cf6ca-8bfe-4ae1-9415-d444ae245063&ProductType=OnlineApplicant&SubType=PG) for important notices that may be applicable to you. For more information about our privacy policy, please click [here](http://www.townepark.com/wp-content/uploads/2023/06/CCPA-CPRA-Notice-at-Collection-Applicants_Towne-Park-Careers.pdf). The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives. **Job Details Compensation: **Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $80,000.00. **Additional Compensation:** Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines. **Benefits:** Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedici
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