Togetherwork
AccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Account Manager at Togetherwork. Skills: Client Relationship Management, Revenue Growth & Retention, Account Strategy, Cross-Functional Collaboration, AI-Enabled & Data-Driven Ways of Working. Serve as the primary strategic partner for assigned clients. Own client relationships”
What You'll Achieve.
driving satisfaction and retention; identifying growth opportunities; ensure clients achieve their goals; delivering consistent value that supports long-term success and revenue growth; Analyze account health metrics to identify trends and improvement areas; Contribute directly to measurable outcomes—client satisfaction, retention rates, and account growth—that matter to the business
Industry & Context.
Excellent communication and problem-solving abilities
Comfortable with camera-on meetings
What They're Looking For.
Must Have
client relationship management skills, Ability to identify growth opportunities within assigned accounts, Excellent communication and problem-solving abilities, Experience using CRM tools to manage accounts, Collaborative and proactive approach with follow-through, Takes ownership and follows through without being asked, Builds trust through consistency and transparency, Comfortable managing multiple priorities in a fast-paced environment, Thrives in a collaborative, team-oriented culture, Comfortable with camera-on meetings and executive-level communication, Organized, analytical, and execution-focused with attention to detail, Proficient with Windows, Microsoft Office, and CRM applications, Excellent written and oral communication skills, Authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.
What You'll Do.
Serve as the primary strategic partner for assigned clients
Own client relationships
Drive satisfaction and retention
Identify growth opportunities across assigned accounts
Partner closely with Sales
and Operations teams to ensure clients achieve their goals
Deliver consistent value that supports long-term success and revenue growth
Manage client relationships
Understand client goals and ensure delivery of services aligned to their objectives
Resolve client issues with urgency and professionalism
Build trust through consistency and transparency in all client interactions
Prepare and present business reviews to executive-level audiences
Identify upsell and cross-sell opportunities within assigned accounts
Own the end-to-end renewal process
Analyze account health metrics to identify trends and improvement areas
Contribute to strategic account planning with cross-functional teams
and/or Service teams to advocate for client needs
Work closely with Sales
and Operations to deliver aligned outcomes
Maintain accurate records of client interactions and account activity
Use CRM tools to manage and track account status
Leverage approved AI tools and automation to improve account management efficiency and consistency
and AI-supported insights to monitor account health and identify risks early
Continuously build AI literacy and apply AI-enabled practices as part of day-to-day work
Contribute to a culture of continuous improvement by identifying opportunities to streamline workflows
How You'll Work.
Team & Collaboration
Partners closely with Sales, Customer Success, and Operations teams; Contribute to strategic account planning with cross-functional teams; Partner with Product, Support, and/or Service teams to advocate for client needs; Work closely with Sales, Customer Success, and Operations to deliver aligned outcomes; Thrives in a collaborative, team-oriented culture
Communication Scope
Excellent communication and problem-solving abilities; Excellent written and oral communication skills; executive-level communication
Full Job Description
Account Manager We are looking for an Account Manager to serve as the primary strategic partner for assigned clients within our customer-facing organization. This role is responsible for owning client relationships, driving satisfaction and retention, and identifying growth opportunities across assigned accounts. The Account Manager partners closely with Sales, Customer Success, and Operations teams to ensure clients achieve their goals—delivering consistent value that supports long-term success and revenue growth. What you’ll do: Client Relationship Management Manage client relationships and serve as the primary strategic partner for assigned accounts Understand client goals and ensure delivery of services aligned to their objectives Resolve client issues with urgency and professionalism Build trust through consistency and transparency in all client interactions Prepare and present business reviews to executive-level audiences Revenue Growth & Retention Identify upsell and cross-sell opportunities within assigned accounts Own the end-to-end renewal process Analyze account health metrics to identify trends and improvement areas Account Strategy & Cross-Functional Collaboration Contribute to strategic account planning with cross-functional teams Partner with Product, Support, and/or Service teams to advocate for client needs Work closely with Sales, Customer Success, and Operations to deliver aligned outcomes Account Operations & Documentation Maintain accurate records of client interactions and account activity Use CRM tools to manage and track account status, pipeline, and activity AI-Enabled & Data-Driven Ways of Working Leverage approved AI tools and automation to improve account management efficiency and consistency Use data, dashboards, and AI-supported insights to monitor account health and identify risks early Continuously build AI literacy and apply AI-enabled practices as part of day-to-day work Contribute to a culture of continuous improvement by identifyi
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