Tebi
Technology
AccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Account Manager at Tebi. Skills: Onboarding, Implementation, Account management, Customer success. Manage end-to-end onboarding process. Own customer journey”
What You'll Achieve.
Ensure merchants are set up for long-term success; Maximize value from Tebi platform
Industry & Context.
Problem solving
What They're Looking For.
Must Have
Experience in hospitality, Experience in early startup operations, Experience in fast-paced account management, Experience in customer operations, Comfortable working in English, Native in Spanish
Nice to Have
Creative problem solver, Empathetic towards merchants, Curious about merchant business, Interest in data, Interest in process improvement, Interest in automation
What You'll Do.
Manage end-to-end onboarding process
Ensure implementation remains on track
Address merchant concerns
Ensure merchants are set up for success
Serve as main point of contact
Ensure smooth implementation
Guide merchants through clear communication
Prioritize customer satisfaction
Conduct training sessions for merchants
Develop scalable onboarding processes
Optimize merchant experience
Provide post-go-live account management
Manage merchant inquiries
Conduct proactive check-ins
Troubleshoot merchant issues
Identify opportunities for merchants
Build long-term relationships with merchants
Ensure merchants remain active
Ensure merchants remain satisfied
Ensure merchants remain growing
Collaborate with Product teams
Collaborate with Central Operations teams
Act as voice of the customer
Align merchant needs with platform improvements
Align merchant needs with product roadmap
Increase operational efficiency
How You'll Work.
Team & Collaboration
Cross-functional teams; Product teams; Central Operations teams
Communication Scope
Proactive contact; Managing expectations
Process & Methodology
Project management
Full Job Description
About Us Tebi is creating the first Connected Restaurant Management System that makes hospitality flow. In one seamless platform, Tebi embeds sales, reservations, kitchen prep, payments, and all the data that powers it, creating smooth service and intuitive insights. Founded by Arnout Schuijff, co-founder of Adyen, and backed by €50 million in funding from Index Ventures & CapitalG, Tebi is built in service of hospitality first. Thousands of restaurants, cafés, bars, and coffee shops across the Netherlands, UK, Spain and more countries soon, love running on Tebi. About the Role We’re looking for a true startup Operations person. Operations make our merchants thrive. From the first meeting to the go-live to working and growing together - this person will own this process and make it all happen. This role is for someone who likes working with the product, becoming an expert in it and teaching others. Your day-to-day will be a mix of hands-on ops, project management, customer communication and problem solving. We are reshaping the future of hospitality tech, and this role is at the forefront of it. What You’ll Do: - Onboarding / Implementation: - Manage the end-to-end onboarding process: Own the customer journey from sales handover through setup, training, and go-live, ensuring implementation remains on track, addressing any concerns and ensuring merchants are set up for long-term success. - Relationship Management: Serve as the main point of contact for new merchants to ensure smooth implementation by guiding merchants through clear communication, addressing any concerns and prioritising customer satisfaction. - Training: Conduct training sessions for merchants on the effective use of the relevant Tebi products. - Drive Process Excellence: Identify bottlenecks, streamline workflows and develop scalable onboarding processes that improve efficiency, reduce time-to-value, and optimise merchant experience. - Account Management: - Act as the primary liaison for merchants:
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