Tebi
Hospitality Technology
AccountManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Manager at Tebi. Skills: Onboarding, Implementation, Relationship Management, Account Management. Manage the end-to-end onboarding process. Serve as the main point of contact for new merchants”
What You'll Achieve.
Ensure merchants have a smooth journey from sales handover through go-live - and beyond; Ensuring merchants are set up for long-term success; Deliver a world-class experience for every merchant; Reduce time-to-value; Optimise merchant experience; Maximise value from the Tebi platform; Ensuring they remain active, satisfied, and growing on the platform
Industry & Context.
Problem-solving mindset; Troubleshooting
What They're Looking For.
Must Have
3–5 years of experience in implementation, onboarding, support, customer success, or hospitality/food-tech operations, project management skills with the ability to manage multiple projects simultaneously, Excellent stakeholder and communication skills, Interest in automation and creation of scalable solutions, Analytical mindset, able to look critically at a process and suggest improvement, Problem-solving mindset with a keen attention to detail, Comfortable operating in a fast-moving, high-growth startup environment
Nice to Have
Fluent in both English and Spanish
What You'll Do.
Manage the end-to-end onboarding process
Serve as the main point of contact for new merchants
Conduct training sessions for merchants
streamline workflows and develop scalable onboarding processes
Provide post-go-live account management
Build long-term relationships with merchants
How You'll Work.
Team & Collaboration
Work cross-functionally to execute efficient, scalable onboarding processes; Collaborate with Product and Central Operations teams; Act as the voice of the customer to align merchant needs with platform improvements and product roadmap and increase operational efficiency
Communication Scope
Excellent stakeholder and communication skills; Clear communication
Process & Methodology
Manage the end-to-end onboarding process, Manage multiple projects simultaneously
Full Job Description
About Us Tebi is creating the first Connected Restaurant Management System that makes hospitality flow. In one seamless platform, Tebi embeds sales, reservations, kitchen prep, payments, and all the data that powers it, creating smooth service and intuitive insights. Founded by Arnout Schuijff, co-founder of Adyen, and backed by €50 million in funding from Index Ventures & CapitalG, Tebi is built in service of hospitality first. Thousands of restaurants, cafés, bars, and coffee shops across the Netherlands, UK, Spain and more countries soon, love running on Tebi. About the Role We’re looking for an Account Manager to ensure our merchants have a smooth journey from sales handover through go-live - and beyond. You’ll be responsible for managing the full onboarding and implementation process, ensuring merchants are set up for long-term success. This role blends project management, customer communication, and process improvement. You’ll work cross-functionally to execute efficient, scalable onboarding processes and deliver a world-class experience for every merchant. If you’re excited to help restaurants adopt transformative technology and want to shape how the industry operates, this role is for you.. What You’ll Do: - Onboarding / Implementation: - Manage the end-to-end onboarding process: Own the customer journey from sales handover through setup, training, and go-live, ensuring implementation remains on track, addressing any concerns and ensuring merchants are set up for long-term success. - Relationship Management: Serve as the main point of contact for new merchants to ensure smooth implementation by guiding merchants through clear communication, addressing any concerns and prioritising customer satisfaction. - Training: Conduct training sessions for merchants on the effective use of the relevant Tebi products. - Drive Process Excellence: Identify bottlenecks, streamline workflows and develop scalable onboarding processes that improve efficiency, reduce time-to-va
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